Charles Norris
Knoxville,United States
Summary
Accomplished Sales Manager offering 20 years of experience developing and maximizing many different types of sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
21
21
years of professional experience
Work History
Sales Manager
Meridian Waste
04.2019 - Current
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Negotiated contracts with vendors and suppliers within the construction, manufacturing, grocery, retail, and government segments, ensuring the best pricing and terms for company profitability.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Headed up acquisitions totaling $15,000,000.
- Made top line and EBITDA sales budget every year with the company.
- Grew the company from $4.5 million to $18.5 million over a 5 year period.
Account Executive
WCA Waste
12.2015 - 03.2019
- Prepared additional quotes for current clients to upsell products and services.
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
- Built relationships with customers and community to promote long term business growth.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
Business Development Manager
PPG
07.2014 - 12.2015
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Streamlined internal processes by introducing innovative tools and technologies, enhancing overall operational efficiency.
- Grew the TN Valley market from $10 million in revenue to $15 million in revenue in a years time
- Presidents club recipient
Account Development Manager
PPG
10.2013 - 07.2014
- Wrote and distributed press releases to increase brand visibility.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Created and managed social media campaigns to increase brand engagement.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
Customer Service Representative
Homestead Inc
05.2010 - 10.2013
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Assistant Store Manager
Food City Supermarkets
10.2008 - 03.2009
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Outside Sales Manager
Appalachian Wholesale Supply
08.2007 - 10.2008
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Developed key partnerships for better business opportunities, resulting in an expanded client base.
Manager
Lowe's Companies, Inc.
07.2003 - 08.2007
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
Bachelor's degree, Social Sciences -
Ashford University
01.2012
Skills
- Business Development
- Troubleshooting
- Team Building
- Training
- Time Management
- Talent Acquisition
- Account Management
- Business Analysis
- Budgets
- Business Strategy
- Prospecting
- Market Analysis
- Landfill Certification
- Waste Specialist
Timeline
Sales Manager
Meridian Waste
04.2019 - Current
Account Executive
WCA Waste
12.2015 - 03.2019
Business Development Manager
PPG
07.2014 - 12.2015
Account Development Manager
PPG
10.2013 - 07.2014
Customer Service Representative
Homestead Inc
05.2010 - 10.2013
Assistant Store Manager
Food City Supermarkets
10.2008 - 03.2009
Outside Sales Manager
Appalachian Wholesale Supply
08.2007 - 10.2008
Manager
Lowe's Companies, Inc.
07.2003 - 08.2007
Bachelor's degree, Social Sciences -
Ashford University
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