Charles Norris
Phoenix,Arizona
Summary
Thorough Quality Assurance Manager creates successful quality assurance strategies and processes. Accomplished at identifying deficiencies and initiating solutions to problems. Experienced performing both process and outbound inspections.
Overview
1
1
Certification
Work History
Quality Control Head
Advanced Energy Machines
02 2022 - Current
- Established a robust document management system to maintain accurate records of all quality control activities and results.
- Improved product quality by implementing rigorous testing procedures and protocols.
- Participated in new product development initiatives by providing valuable input on design specifications and manufacturing processes.
- Maintained open lines of communication between departments to address potential bottlenecks in the production process that could impact product quality.
- Established a comprehensive quality control system for enhanced production efficiency.
- Streamlined processes with continuous improvement initiatives, resulting in cost savings and improved product consistency.
- Reduced customer complaints by identifying and addressing root causes of quality issues.
- Reviewed and analyzed statistical data regularly, utilizing findings to make informed decisions regarding process improvements.
- Collaborated with cross-functional teams to identify opportunities for process improvements, leading to increased efficiency and reduced waste.
- Implemented new quality assurance and customer service standards.
- Determined quality department standards, practices, and procedures.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
Ultrasonic Technician level 2
Talon Test Laboratories
06 2019 - 01 2022
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Inspection of billet materials using ultrasonic submersion and contact methods.
- Generation of reports and images according to customer specifications.
- Development of a scanning procedures according to customer specifications.
Ultrasonic Technician level 2
Quality Material Inspection
02 2015 - 06 2019
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- inspection of composite and metal laminate materials using through transmission and contact methods of ultrasonic inspection.
- Generation of reports and images accordinng to customer specifications.
Quality Control Technician
Arrowhead Industrial Services
06 2009 - 01 2015
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
- Enhanced accuracy of quality control measurements by calibrating and maintaining testing equipment.
- Performed tests and inspections to conform to established standards.
Education
Riverside Community College
Skills
- Critical Thinking
- Self-Motivated
- Flexible and Adaptable
- Active Listening
- Organization and Time Management
- Knowledge of quality systems
- Quality control tests
- Forklift operations
- Nondestructive Testing
- HVAC familiarity
- Visual Inspection
- Eye for detail
- Leadership
Certification
- Level 1 Ultrasonic NAS 410 Certification
- Level 2 Ultrasonic NAS 410 Certification
Timeline
Quality Control Head
Advanced Energy Machines
02 2022 - Current
Ultrasonic Technician level 2
Talon Test Laboratories
06 2019 - 01 2022
Ultrasonic Technician level 2
Quality Material Inspection
02 2015 - 06 2019
Quality Control Technician
Arrowhead Industrial Services
06 2009 - 01 2015
Riverside Community College
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