Charles North

· Oversee all operational departments within a 347- room luxury property with 5 unique food and beverage outlets as well as pool operation. Lead and support leaders to enable top line goals consistent with expectations and achieving annual revenue of 50MM+ by ensuring that each Leader upholds the standards & reputation of White Lodging, while enhancing Guest & Associate experience, as well as profitability. Impacting the overall operation by translating the overall business strategy into day to day execution, providing coaching & feedback. Oversight of the planning, preparation & performance analysis of P&L's

Build organizational talent by promoting the development of internal leaders, as well as championing the identification & attraction of high potential external candidates. Cultivate a culture of high performance & accountability

Developed and Oversee 8 unique and independent food and beverage concepts as well as pool operation and In Room Dining for entire property generating 16MM+ in revenue. Responsible for Banquet and Catering operation generating 21MM+ in Revenue with 62,000sqft of convention space. Main role to lead and support leaders to enable top line goals consistent with expectations while creating a positive memorable experience for all guest. Ensure that each Restaurant/Bar Leader upholds the standards & reputation of White Lodging, while enhancing Guest & Associate experience, as well as profitability.

Oversight of the planning, preparation & performance analysis of all restaurant P&L's in the assigned area of responsibility.

Build organizational talent by promoting the development of internal leaders, as well as championing the identification & attraction of high potential external candidates.

Identify objectives & systems to improve consistency & synergy throughout our restaurants

Effectively lead operational excellence with focus on financial, team member and guests results metrics. Development of strategic direction and drive the execution of restaurant bar and food operations.

Ensure highest quality of food and beverage standards for product and service are maintained. Attendance and participation in management, staff and pre-convention meetings. Oversees and assist with the White Lodging Way “WLW” processes and training at the property. Create competitive and progressive growth culture within the department with high team member retention.

Prepared annual budgets with controls to prevent overages.

Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

Performed statistical analyses to gather data for operational and forecast team needs.

Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.

Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Identified team weak points and implemented corrective actions to resolve concerns.

Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.

Developed, implemented and managed business plans to promote profitable food and beverage sales.

Lead team member for MTV Woodie Awards (SXSW) along with ACL Music Festival supporting over 75,000 people per day. In charge of all TABC permits, scheduling, orders, inventory, rentals, menus, and day to day operations of bars for all Salt Lick events. Knowledgeable on TABC rules and regulations

Served on management team overseeing opening and closing duties for the Salt Lick BBQ

Supervised staff of approximately 80 per day.

Directed team members on keeping a safe and pleasant work environment. Fluent communication and social skills to interact with guest. Proficient in handling administrative paperwork.