Charles Nzehballah
Houston,TX
Summary
Seasoned Network Support Engineer with a proven track record at Convenant Solutions, enhancing network reliability and security through comprehensive troubleshooting and root cause analysis. Skilled in network configuration, Quality assurance (FOA Standards) in fiber transport, End to end connectivity with limited downtime (Power loss) and effective communication, I've led teams to significantly improve operational efficiency and user satisfaction. Expert in VPN configurations and technical support, my approach has consistently fostered team growth and skill development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Network Support Engineer
Convenant Solutions
12.2022 - Current
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Managed network upgrades, migrations, and expansions while minimizing disruptions to daily operations.
- Analyzed root causes of recurring issues to develop long-term solutions that increased reliability across multiple networks.
- Enhanced network security with the implementation of firewall policies and regular vulnerability assessments.
- Provided training for junior engineers in network support best practices, contributing to overall team growth and skill development.
- Designed and evaluated WAN and LAN connectivity technologies.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Lead Fiber Optic Technician
Batelco BH
06.2019 - 10.2022
- Provided valuable input during the planning phase by contributing expertise on fiber optic technology and capabilities.
- Improved customer satisfaction with efficient installation of fiber optic equipment for residential and commercial clients.
- Streamlined project completion by effectively managing a team of junior technicians during fiber optic installations.
- Boosted operational efficiency through timely acquisition and allocation of necessary resources including tools, equipment, and materials.
- Collaborated with other departments such as engineering, construction, or outside plant teams to ensure smooth execution of projects involving multiple stakeholders across the organization.
- Reduced downtime by promptly identifying and resolving issues in fiber optic networks.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
Network Technician
Nexttel CM
07.2017 - 03.2019
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Improved network reliability by troubleshooting and resolving hardware and software issues.
- Ran cabling and installed data drops for new node installations.
- Worked with outside vendors for fiber installations and service.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
Education
Bachelor of Science - Engineering Physics
University of Yaounde
Cameroon06.2017
Skills
- Network Troubleshooting
- Network configuration
- VPN Configuration
- Root Cause Analysis
- Routing Protocols
- IP Addressing and Subnetting
- Disaster Recovery
- Fiber Optics Splicing
- SIEM
- Effective Communication
Certification
- FOA Fiber Optic Technicians
- CCNA - Cisco Certified Network Associate
- CCNP - Cisco Certified Network Professional
- CompTIA Security+
Timeline
Network Support Engineer
Convenant Solutions
12.2022 - Current
Lead Fiber Optic Technician
Batelco BH
06.2019 - 10.2022
Network Technician
Nexttel CM
07.2017 - 03.2019
Bachelor of Science - Engineering Physics
University of Yaounde
- FOA Fiber Optic Technicians
- CCNA - Cisco Certified Network Associate
- CCNP - Cisco Certified Network Professional
- CompTIA Security+
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