Charles Olivencia

Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.

• Walmart Super Center, Lancaster, PA, 01/01/18, Present, Auto Care Manager/Assistant Store Manager, Ability to supervise and train teams of a minimum of 20 employees, including but not limited to auto-mechanic crews, service writers, receptionists, service center porters, and customer service employees, Proficient in various data management systems, spreadsheets, inventory and truck delivery tracking, Microsoft Word and Excel, and The Wire, Maintain excellent customer service satisfaction rates as well as good customer relations while diffusing highly stressful situations, Trained all Service Center staff in accordance to Walmart mandates and guidelines to ensure up-to-date knowledge of current auto equipment, Warranties and procedures, Ability to achieve all work-related responsibilities, duties and tasks of the team members under my supervision, Some knowledge of overhaul power generating equipment, internal combustion engines and associated equipment in mobile and stationary power plants, Effective communication with third parties auto part distributors to consolidate cost and adjust prices to increase profits, Extensive knowledge of Warranty procedures, researching profit trends to predict automobile sales
• Valvoline, FL, MA, PA, 01/01/10, 12/31/18, Auto Care Supervisor, Drivability/Engine Performance, Engine Repair, Automatic Transmission/Transaxle, Manual Drive Train & Axle, Heating/Cooling systems, Brake Systems, Suspension & Steering

Tactical Power Refrigeration Specialist, Floor installation expert, Plaster professional, Certified Valvoline Supervisor, Keystone Job Corps, Hazleton, PA, General Equivalency Degree-GED

United States Army, HVAC Universal Certified Cross Trained into infantry, CRT Team Specialist-Missions repair, Weapons Specialist, 328th Brigade Support Battalion, 02/01/04, 02/01/10, Six years served, Preventative maintenance for vehicles and weapons inventory of equipment/materials, Provided direct repairs on vehicles during combat and general support (DS/GS) maintenance functions, including overhaul, Maintenance of all mechanical equipment NCO in maintenance battalion Supervising personnel performing the duties while ensuring safety returning fire until threat was resolved, Computer training reconnaissance, Hand to hand combat, Guard duty transporter of prisoners and specialized equipment

Honorable Discharge, United States Army Operation Iraqi Endurance and Operation Iraqi Freedom