Charles Olson
Greenfield,WISCONSIN
Summary
Dynamic professional with a proven track record at Milwaukee Yard, excelling in guest management and activity organization. Skilled in creating memorable experiences and enhancing customer satisfaction through exceptional service and effective multitasking. Demonstrated ability to boost revenue and foster lasting relationships, showcasing an engaging personality and strong teamwork capabilities.
Overview
1
1
year of professional experience
Work History
Birthday Host
Milwaukee Yard
11.2023 - Current
- Demonstrated adaptability by quickly adjusting plans as needed due to changes in guest count or last-minute requests from clients.
- Adhered to strict safety protocols when working with young children in order to maintain a secure environment at all times.
- Maintained a clean and welcoming environment for guests by overseeing setup, decoration, and cleanup activities.
- Developed strong rapport with clients and their families, fostering lasting relationships and repeat business.
- Boosted company revenue by upselling additional services such as premium decorations or customized menu options.
- Enhanced customer satisfaction by organizing and executing memorable birthday parties for clients.
- Delivered exceptional service by promptly addressing any guest concerns or special requests during the event.
- Assisted in training new team members on company policies, procedures, and best practices for successful event execution.
- Resolved conflict to maintain fun, positive and safe event environments.
- Directed guests to correct areas for eating, dancing, and other services.
Line Cook
Root River Center
06.2023 - 09.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
Education
Bachelor of Science - Business Administration And Management
05-2028
- Extracurricular Activities: Football
High School Diploma -
06-2024
- Honor Roll Spring 2023
- Honor Roll Fall 2024
- Honor Roll Spring 2024
- Extracurricular Activities: Football, Baseball
- Elected Captain of Football
Skills
- Activity Organization
- Guest Management
- Menu Planning
- Entertainment Coordination
- Teamwork and Collaboration
- Customer Service
- Effective Multitasking
- Exceptional communication
Timeline
Birthday Host - Milwaukee Yard
11.2023 - Current
Line Cook - Root River Center
06.2023 - 09.2023
Carroll University - Bachelor of Science, Business Administration And Management
Greenfield High School - High School Diploma,
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