Charles Olvera
Chula Vista,CA
Summary
Proactive Concession Stand Supervisor with extensive experience in staff training, customer service, and food safety compliance. Successfully managed inventory, vendor relations, and financial reporting to support operational efficiency. Skilled in fostering teamwork, resolving conflicts, and enhancing customer satisfaction.
Overview
29
29
years of professional experience
Work History
Concession Stand Supervisor
Legends
11.2022 - Current
- Evaluated employee performance regularly, providing constructive feedback and coaching for improvement when necessary.
- Fostered a positive work atmosphere by promoting teamwork among team members.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stand.
- Collaborated with event coordinators to accommodate special requests or large orders for events.
- Ensured compliance with all applicable food safety regulations through diligent inspection checks and staff training sessions.
- Conducted regular financial reporting and analysis for management review and decision-making purposes.
- Trained new employees on proper procedures, cash handling, and customer service standards.
- Supervised a team of staff members, ensuring excellent performance and adherence to company policies.
- Developed strong vendor relationships, securing favorable pricing terms on products while maintaining quality standards.
- Resolved customer complaints with professionalism, maintaining positive relationships with patrons.
- Managed inventory effectively for optimal product availability and minimized waste.
- Coordinated concession team, food preparation, and storeroom operations.
Concessions Stand Supervisor
Levy Restaurants
03.2012 - 10.2022
- Evaluated employee performance regularly, providing constructive feedback and coaching for improvement when necessary.
- Implemented cost-saving measures through careful monitoring of supplies usage and vendor negotiations.
- Collaborated with event coordinators to accommodate special requests or large orders for events.
- Promoted a culture of excellent customer service within the team, leading by example in interactions with patrons.
- Ensured compliance with all applicable food safety regulations through diligent inspection checks and staff training sessions.
- Conducted regular financial reporting and analysis for management review and decision-making purposes.
- Trained new employees on proper procedures, cash handling, and customer service standards.
- Developed strong vendor relationships, securing favorable pricing terms on products while maintaining quality standards.
- Supervised a team of staff members, ensuring excellent performance and adherence to company policies.
Concession Stand Supervisor
ARAMARK Sports and Entertainment
11.2004 - 10.2012
- Evaluated employee performance regularly, providing constructive feedback and coaching for improvement when necessary.
- Fostered a positive work atmosphere by promoting teamwork among team members.
- Collaborated with event coordinators to accommodate special requests or large orders for events.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stand.
- Ensured compliance with all applicable food safety regulations through diligent inspection checks and staff training sessions.
- Directed food preparation and cooking activities to meet health and safety standards.
General Merchandiser Associate
Ralphs Grocery Store
10.1995 - 11.2003
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
- Enhanced product visibility by creating eye-catching displays that captured customer interest and promoted sales growth.
- Streamlined merchandise organization for enhanced store appearance and easier customer navigation.
- Ensured timely replenishment of stock on shelves by coordinating with inventory management teams.
- Designed product displays to attract customers and increase sales.
Education
High School Diploma -
Castle Park High School
San Diego, CA06-1994
Skills
- Point of sale systems
- Marketing
- Problem-solving abilities
- Multitasking
- Team Leadership
- Safety Procedures
- Operational Efficiency
- Hygiene practices
- Team building
- Sanitation Standards
- Conflict Resolution
- Food Safety Compliance
- Quality Control
- Staff Training
- Food safety understanding
Languages
Spanish
Professional Working
Timeline
Concession Stand Supervisor
Legends
11.2022 - Current
Concessions Stand Supervisor
Levy Restaurants
03.2012 - 10.2022
Concession Stand Supervisor
ARAMARK Sports and Entertainment
11.2004 - 10.2012
General Merchandiser Associate
Ralphs Grocery Store
10.1995 - 11.2003
High School Diploma -
Castle Park High School
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