Charles OnwuhaI
Tempe,AZ
Summary
Dedicated and knowledgeable claims associate with extensive experience delivering exceptional customer service to diverse clients. Demonstrated ability to quickly assess customer needs and offer appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing comprehensive product knowledge. Committed to streamlining processes to enhance customer service efficiency and satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claims Associate
State Farm
02.2023 - 08.2024
- Maintained up-to-date knowledge on relevant laws, regulations, policies and procedures associated with insurance claims processing
- Generated reports regarding status updates or changes in the claim's progress for management review
- Entered insurance- and claims-related information into database systems
- Cultivated relationships with external vendors to facilitate prompt resolution of client inquiries
- Recognized potential fraudulent claims to move case to special investigative unit
- Processed and analyzed customer claims with accuracy and attention to detail
Autonomous Vehicle Driver And Monitor
Waymo
02.2022 - 01.2023
- Cleaned vehicle seats and storage areas to maintain professional, organized appearance
- Completed daily routes in accordance with employer expectations
- Obtained signatures from clients after deliveries to verify order completeness and accuracy
- Maintained logs of working hours and vehicle service records according to state and federal regulations
- Planned routes and estimated travel times according to traffic conditions
CSR And Trainer
Verizon Wireless
01.2018 - 12.2021
- Assessed customer needs and upsold products and services to maximize sales
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Consulted with customers to determine best methods to resolve service and billing issues
- Educated customers on special pricing opportunities and company offerings
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Documented conversations with customers to track requests, problems and solutions
- Evaluated customer account information to assess current issues and determine potential solutions
- Offered clear and precise corrective feedback with direction for improvement and next steps
- Demonstrated how to perform daily duties such as proper customer relations and account handling
- Asked employees to repeat specific tasks set number of times to build confidence and speed
- Led training sessions to teach new personnel key job responsibilities
Respite Care Worker
Melissa Madrid
08.2019 - 01.2021
- Facilitated best care by developing strong and trusting rapport with patient
- Provided primary resident care and assistance with daily living activities
- Fostered independence in disabled individuals while closely monitoring safety at all times
- Supervised medication administration, personal hygiene and other activities of daily living
- Maintained clean and well-organized environment to promote client happiness and safety
- Prioritized and organized tasks to efficiently accomplish service goals
Quality Assurance
Freedom Financial
10.2013 - 12.2017
- Promoted company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork
- Devised strategic and operational planning to evaluate client outcomes with quality management team
- Oversaw all process checks to ensure proper completion and correct frequency
- Compiled data on quality issues and vulnerabilities and reported all findings to supervisor with suggestions for improvement
Education
Bachelor Of Science - Psychology
Grand Canyon University
ArizonaSkills
- Verbal and Writing Communication
- Group and Individual Instruction
- Customer Contact
- Data Validation
- Process Improvement
- Adaptive Equipment
- Patient Transportation and Transfer
- ADLs Assistance
- Home Care
- Developmental Disabilities
- Client Relations
- Customer Complaint Resolution
Certification
Adjuster license
Timeline
Claims Associate
State Farm
02.2023 - 08.2024
Autonomous Vehicle Driver And Monitor
Waymo
02.2022 - 01.2023
Respite Care Worker
Melissa Madrid
08.2019 - 01.2021
CSR And Trainer
Verizon Wireless
01.2018 - 12.2021
Quality Assurance
Freedom Financial
10.2013 - 12.2017
Bachelor Of Science - Psychology
Grand Canyon University
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Blake EnosBlake Enos
Underwriting Service Assistant at State FarmUnderwriting Service Assistant at State Farm
Hadiya HullHadiya Hull
Claims Adjuster at State FarmClaims Adjuster at State Farm
Daniel SchlaxDaniel Schlax
Senior Pricing Associate at Bashas' Support CenterSenior Pricing Associate at Bashas' Support Center