Charles Orlik

• Fielded customer service calls and emails/texts through variety of app platforms
• Adjusted customer scheduling and concerns via phone, email, messenger, and text messaging as needed.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Provided shopping and delivery of items to customers in variety of stores to their doorstep, and supervision of small extended team.
• Implemented effective online promotion strategy and increased revenue and order volume 1500% in first quarter of 2020 during beginning of pandemic.
• Followed up with customers during and after deliveries to verify satisfaction.

• Set up and performed extensive work in online entertainment database and CRM system, built and maintained websites and advertising campaigns including Local SEO.
• Fielded booking and customer service inquiries via inbound/outbound telephone PBX system, also by email, messenger, and text messaging.
• Video conferences with clients/prospects and occasional in-person meetings.
• Grew excellent customer relationships and repeat customer base to nearly 45%.
• Adapted to various performance styles to suit diverse audiences.
• Exceeded goals through effective task prioritization and great work ethic.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Managed team of employees, overseeing hiring, training, and professional growth of employees.

Long-term temporary position through Adecco.

• Fast-paced department driven by deadlines. Processed quotations for surgical and industrial equipment for nationwide force of sales representatives on proprietary computer database systems.
• Processed company letters and literature requests for sales force and acted as intermediary between field sales force and customer service associates.
• Scanned and archived documents, telephone contact with sales force and customer service department, and general office duties.
• Developed working knowledge of custom industry-specific CRM to effectively track sales leads and activities.
• Performed data entry for sales figures, metrics and other customer data.

Long Term Temp position through Kelly Services.

• Word processing/clerical position for fast-paced department supporting over 100 authors.
• Typing, editing, and reformatting Preclinical Reports to conform with Pfizer Document Standards.
• Interacting with authors via phone and in-person; preparing toxicology data packages for auditors; creating and maintaining archive notebook records management database; and copying, distributing and filing of documents.
• Helped spearhead and participated in major archive reorganization.

• Provided customer service to customers in deli and seafood departments, prepared orders, and catering, prepared hot foods bar and dinner items.
• Initial trainee of newly opened seafood department. Grew sales rapidly in first month and grew repeat business by sampling products and educating customers on cooking and preparation tips.
• Filled in as seafood manager during department manager’s vacation time.
• Interacted with customers to foster loyalty and satisfaction.
• Cleaned and sanitized equipment, tools, and work surfaces.