Charles Owens
Anderson,SC
Summary
Dynamic Sales Manager with a proven track record at Hyundai of Anderson, excelling in relationship building and sales strategy development. Achieved significant revenue growth through effective team training and performance management. Expert in CRM software, fostering client loyalty and driving sales success through persuasive negotiations and consultative sales techniques.
Overview
9
9
years of professional experience
Work History
New and Used Sales Manager
Hyundai of Anderson
03.2016 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated with finance and insurance departments to offer tailored financing options that met customers'' needs while maximizing dealership profit.
- Coordinated closely with service departments to create seamless ownership experiences for customers that encouraged repeat business and referral opportunities.
- Led regular sales meetings to communicate targets, review performance data, share best practices, and motivate team members toward achieving their individual and collective goals.
- Enhanced customer satisfaction by providing excellent service, addressing concerns promptly, and building strong relationships with clients.
- Streamlined the sales process to improve efficiency and reduce transaction times, resulting in a higher volume of completed deals.
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Responded to customer enquiries via telephone and email.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Prepared purchased vehicles and completed final delivery checks.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Met customers on lot and in showroom to discuss available vehicles and options.
Project Manager
5 Star Roofing
07.2025 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Negotiated and managed third-party contracts related to project deliverables.
- Mentored junior roofers on best practices, fostering a culture of continuous learning within the team.
- Collaborated with sales team to provide accurate estimates, leading to increased conversions and repeat business.
- Offered creative solutions for complex roofing issues that ensured optimal efficiency during projects.
- Streamlined project workflows by effectively delegating tasks based on individual skills and expertise among the team members.
- Maximized crew productivity by establishing clear performance expectations and providing ongoing feedback.
- Ensured compliance with local building codes and regulations through diligent supervision and reporting procedures.
- Improved workplace safety measures which resulted in fewer accidents or injuries throughout roofing operations.
- Optimized project schedules through effective coordination between internal departments such as design, construction, procurement teams.
- Reduced project timelines by efficiently allocating resources and streamlining processes.
Education
Some College (No Degree) - Plant Management
Tri County Technical College
PendletonSkills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Verbal and written communication
- Product knowledge
- Sales expertise
- Sales presentations
- Sales strategy development
- Positive and upbeat
- Direct sales
- Sales process
- Sales tracking
- Sales operation
- Goal setting
- Sales processes
- Rapport and relationship building
- Sales coaching
- Analytical problem solver
- Performance management
- Persuasive negotiations
- KPI tracking
- Lead generation
- CRM software
- Marketing strategy
- Resolution-oriented
- Continuous improvements
- Team oversight
- Employee motivation
- Training and development
- Cold calling
- Vendor relationship management
- Sales forecasting
- Vendor management
Timeline
Project Manager
5 Star Roofing
07.2025 - Current
New and Used Sales Manager
Hyundai of Anderson
03.2016 - Current
Some College (No Degree) - Plant Management
Tri County Technical College
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