Charles Pace
Charlotte,NC
Summary
Hardworking Premier Field Service Technician bringing 12+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures. Versatile Field Service Engineer skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail. Forward-thinking professional offering more than 20 years of experience working in demanding, deadline-driven environments. Excellent skills servicing technology systems, making repairs and conducting warranty work. Reliable Installer with 20 years of experience in PC and other tech roles. Lifts up to 75 pounds safely and effectively and follows directions to complete tasks accurately. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Field Service Technician
Barrister Global Services Network
09.2011 - 09.2023
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Worked with diverse types of weather and ground conditions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Followed safety procedures to avoid injuries in field.
- Tested systems, noting issues and completing preventive maintenance.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $[Amount].
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
- Organized and detail-oriented with a strong work ethic.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
Teacher
Wayne County Public Schools
07.1999 - 09.2002
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Graded and evaluated student assignments, papers, and course work.
- Planned and implemented integrated lessons to meet national standards.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
Instructor
Pitt Community College
05.2000 - 08.2000
- Developed and implemented classroom routines to address varying student needs.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Fostered student curiosity and interest through creative hands-on activities.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Optimized day-to-day instruction to align educational strategies with industry best practices.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
Education
Bachelor of Science - Ceramic Engineering
University of Illinois At Urbana-Champaign
Urbana-Champaign, ILNo Degree - Computer Networking
Pitt Community College
Winterville, NCMaster of Public Administration - Nonprofit Administration
Grand Canyon University
Phoenix, AZ05.2025
Skills
- Fault diagnosis
- Vehicle Maintenance
- Equipment Oversight
- Work Orders
- Heavy Lifting
- Multimeter usage
- Service Quality
- Equipment Repair
- Power Tools Operation
- Technical Analysis
- Software configuration
- Hardware and software installation
- Relationship Building
- Route Planning
- Training and mentoring
- Valid Driver's License
- Following safety practices
- Equipment Troubleshooting
- Diagnostics and troubleshooting
- Technical Writing
- MS Office
- Timely Reports Completion
- Feedback
- Issue Escalation
- Component Repairs
- Accountability and Work Ethic
- Customer training
- Repair and Installation
- Technical Support
- Tool management
- Technical Troubleshooting
- Positive Attitude
- Work Order Management
- Schematic Interpretation
- Field Repairs
- System repairs
- System Installation
- Preventive Maintenance
- Device Installation
- Problem-Solving
- Hardware Repair
- Reading Wiring Diagrams
- Installation and maintenance
- Network Connectivity
- Equipment Installation
- Troubleshooting and repair
- Diagnostic Testing
- Courteous and Professional
- Social Perceptiveness
- Self-Directed
- Problem Resolution
- Recordkeeping
- Cultural Awareness
Timeline
Field Service Technician
Barrister Global Services Network
09.2011 - 09.2023
Instructor
Pitt Community College
05.2000 - 08.2000
Teacher
Wayne County Public Schools
07.1999 - 09.2002
Bachelor of Science - Ceramic Engineering
University of Illinois At Urbana-Champaign
No Degree - Computer Networking
Pitt Community College
Master of Public Administration - Nonprofit Administration
Grand Canyon University