Charles Paddock
Price,Utah
Summary
Parts Counter Specialist with a proven track record at ICM Solutions, recognized for exceeding performance goals. Skilled in inventory management. Purchasing needed parts and services for job completions in service department and problem-solving. Committed to workplace safety and team collaboration. Task oriented with good time management skills.
Overview
22
22
years of professional experience
Work History
Parts Counter Specialist
ICM Solutions
02.2004 - Current
- Processed orders accurately and efficiently using inventory management systems.
- Trained new team members on product knowledge and company procedures.
- Consistently exceeded performance goals, earning recognition for strong work ethic and dedication to customer satisfaction.
- Collaborated with service technicians to ensure proper parts identification and availability for repairs.
- Assisted in training new staff members on company procedures and best practices.
- Maintained a clean and safe work environment, adhering to company guidelines.
- Ordered parts from various distributors to fulfill demands.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Assisted service by responding to requests for and offering updates on back-ordered parts.
- Verified shipments against receipts for accuracy.
- Established strong relationships with vendors, negotiating favorable pricing and delivery terms.
- Managed warranty claims effectively, liaising between customers and manufacturers to resolve issues smoothly.
- Participated in regular physical inventory counts, ensuring data integrity within the inventory management system.
- Maintain raw material account for stock levels and ordering replacement stock to maintain proper stocking levels
Education
Bachelor of Science - Business Administration
Southern Utah University
Cedar City, UT05-1999
Skills
- Workplace safety
- Ordering parts
- Customer service
- Problem-solving skills
- Improving customer satisfaction
- Team collaboration
- Forklift operation
- Invoice processing
- Cycle counting
- Attention to detail
- Problem-solving abilities
- Reliability
- Multitasking ability
- Active listening
- Decision-making
- Purchase orders
- Continuous improvement
Timeline
Parts Counter Specialist
ICM Solutions
02.2004 - Current
Bachelor of Science - Business Administration
Southern Utah University