Charles Paddock
Price,Utah
Summary
Parts Counter Specialist with a proven track record at ICM Solutions, recognized for exceeding performance goals. Skilled in inventory management. Purchasing needed parts and services for job completions in service department and problem-solving. Committed to workplace safety and team collaboration. Task oriented with good time management skills.
Overview
22
22
years of professional experience
Work History
Parts Counter Specialist
ICM Solutions
Huntington, UT
02.2004 - Current
- Processed orders accurately and efficiently using inventory management systems.
- Trained new team members on product knowledge and company procedures.
- Consistently exceeded performance goals, earning recognition for strong work ethic and dedication to customer satisfaction.
- Collaborated with service technicians to ensure proper parts identification and availability for repairs.
- Assisted in training new staff members on company procedures and best practices.
- Maintained a clean and safe work environment, adhering to company guidelines.
- Ordered parts from various distributors to fulfill demands.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Assisted service by responding to requests for and offering updates on back-ordered parts.
- Verified shipments against receipts for accuracy.
- Established strong relationships with vendors, negotiating favorable pricing and delivery terms.
- Managed warranty claims effectively, liaising between customers and manufacturers to resolve issues smoothly.
- Participated in regular physical inventory counts, ensuring data integrity within the inventory management system.
- Maintain raw material account for stock levels and ordering replacement stock to maintain proper stocking levels
Education
Bachelor of Science - Business Administration
Southern Utah University
Cedar City, UT05-1999
Skills
- Workplace safety
- Ordering parts
- Customer service
- Problem-solving skills
- Improving customer satisfaction
- Team collaboration
- Forklift operation
- Invoice processing
- Cycle counting
- Attention to detail
- Problem-solving abilities
- Reliability
- Multitasking ability
- Active listening
- Decision-making
- Purchase orders
- Continuous improvement
Timeline
Parts Counter Specialist
ICM Solutions
02.2004 - Current
Bachelor of Science - Business Administration
Southern Utah University