Charles Paiva

Small Engine Technician

Keith's Power Equipment

03.2019 - 10.2024

Incorporated advanced diagnostic tools when assessing mechanical issues, ensuring a comprehensive understanding of underlying problems before starting any repair work.
Delivered exceptional customer experiences through clear communication about necessary repairs, timelines, and costs involved.
Reduced repair turnaround time by efficiently troubleshooting and fixing issues related to lawn mowers, generators, and other outdoor power equipment.
Increased company reputation for quality service by maintaining detailed records of repairs and services performed.
Contributed to increased revenue with accurate assessments and timely execution of needed repairs.
Optimized workshop organization, resulting in a cleaner and more efficient workspace, allowing for quicker diagnosis and repair of small engine issues.
Developed customized solutions for unique small engine problems encountered in the field, leading to higher success rates in repairs completed the first time around.'
Collaborated effectively with team members to complete complex jobs requiring multiple technicians'' skills sets.
Consistently met deadlines 93% of the time for repairs, contributing to improved customer retention rates.
Established trust among clients by maintaining transparent communication and providing accurate cost estimates for repair work.
Provided mentorship to junior technicians, sharing knowledge and best practices in small engine repair techniques.
Troubleshot and repaired Honda and Dewalt generators ranging from 1000w, to 10,000w, 240V.