Charles Parker III
Hewitt,TX
Summary
Dynamic Lead CSR with a proven track record at Everise, where I spearheaded the development of training materials and significantly enhanced customer satisfaction. Skilled in customer service and problem resolution, I consistently exceeded performance targets by implementing effective feedback mechanisms. Expert in multitasking and organization, I excel in fast-paced environments, driving improvements in user experience.
Overview
10
10
years of professional experience
Work History
Lead CSR
Everise
11.2014 - Current
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Implemented feedback from customers to improve processes and enhance overall user experience.
- Exceeded performance targets regularly by maintaining a high level of productivity and consistently delivering results.
Education
Kinesiology
Palomar College
San Marcos, CASkills
- Customer service
- Multitasking and organization
- Active listening
- Problem resolution
- Call center experience
- Escalation management
- De-escalation techniques
- Medical terminology
Timeline
Lead CSR
Everise
11.2014 - Current
Kinesiology
Palomar College
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