David Parry

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repe
• customer requests for products, services, and company information.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Processed recurring automated payments and credit card payments.
• Assisted with reconciliations and customer communications.
• Worked with customers to answer questions, resolve disputes and research discrepancies.
• Supported customers with invoices, statements and other basic questions.
• Received inbound customer calls related to credit and accounts receivable.
• Assisted customers with questions and inquiries to provide information regarding credit card accounts.
• Researched and resolved customer complaints and disputes related to credit card accounts.

Assisted customers in resolving issues post sales involving contractors & installation for appliances & home decor

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support.

Proficient in Home Depot Online best practices and related internal & external customer support options.

Effectively drive revenue with skilled promotional and problem-solving abilities.

Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate information.

Service-focused & seasoned employee bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop

proactive solutions and implement corrections with efficiency.

Proficient in CDA, CRM, Orderup, HDPP & ALL aspects of HMD.com.

Grasps company initiatives quickly as a Customer Service specialist achieving store and personal goals.

Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management.

Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties.

• Contacted vendors to determine shipping dates and availability for specific items to notify customers.
• Established effective working relationships with internal employees, vendors, shipping company contacts and customers.
• Assisted call-in customers with questions and orders.

ASSISTED EXTERNAL & INTERNAL CUSTOMERS THROUGH TELEPHONE CONTACT IN NEW ORDER SALES & EXISTING ORDER PROBLEM RESOLUTION

ACCOMPLISHMENTS & SKILLS

Monetary Transactions - Handled Gift card, credit and automatic debit card transactions with 100% accuracy.

Customer Relations - Earned high marks for customer satisfaction, Company-wide.

Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Team presentations to achieve peer development of patio furniture sales

• Sales expertise & Order fulfillment
• Credit card processing
• Complaint & conflict resolution
• Good communication skills & telephone etiquette
• Recipient of several Bravo cards & Homer awards

Assisted customers with applications for Health Insurance coverage to comply with Federal governments Affordable Care Act. My responsibility was to resolve issues for customers who had problems with their applications and Health Insurance coverage. The Layton site was consistently ranked highly by consumers in Quality and Customer Service.