Charles Parsons

• Diagnosed plumbing issues for homeowners and business owners
• Prepared detailed custom estimates laying out scope of work, expectations, guarantees, and disclaimers
• Presented estimates to homeowners, informing them of the scope and necessity of the work to be performed
• Repaired and improved plumbing systems in residential and commercial applications
• Organized and tracked material to and from the work van
• Assisted the owners with establishing job software to increase efficiency and improve communication company-wide.
• Assisted with rough-in work if service work was unavailable.

• Diagnosed plumbing issues at residential commercial properties and some single unit residential properties
• Provided estimates to property managers and homeowners alike
• Managed inventory to and from the work truck, keeping it clean and organized to minimize trips to supply houses
• Coordinated with different contractors, property managers, homeowners, and general contractors in order to achieve efficient workflow for all projects we were involved in
• Performed repairs on residential and commercial plumbing systems ranging from simple service work, to brand new rough-in work

This was a part-time position in conjunction with my other career development

• Assisted founders with establishing answers to research questions
• Documented and presented answers in a digestible, context-rich format that allowed founders to make critical decisions regarding development rollout, customer acquisition, policies, and other procedures.
• Organized information into databases for future reference
• Performed market research and presented findings to leadership
• Assisted with design-choice decisions regarding the front-end development of a mobile application
• Assisted with testing and documenting bugs during development of a mobile application
• Worked within the Kanban model of task management to assist leadership with meeting development deadlines

• Initially learned the ropes of plumbing service and rough in work as a helper
• Started attending Norfolk Technical Center
• Assisted plumbing service technicians with completing work, eventually learning enough to help with the problem solving process itself as well
• Promoted to Plumbing Service Technician November 2023
• Achieved highest amount of sales in company for multiple months in a row as a Plumbing Service Technician. Achieved sales of $56,000 in one month.
• Worked on a variety of plumbing applications ranging from complicated residential and commercial boiler systems, tankless water heaters, whole-house rough-in work, etc.

• Performed demolition on existing showers, ranging from simple fiberglass units to bulky thick-set concrete and tile cave-style units.
• Rebuilt subfloors and walls if needed. Sometimes repaired joists to achieve on-time installations
• Ensured all material was stocked and ready for install every day
• Installed approximately 160 different showers or tubs during this time
• Achieved top quarterly review award, earning the most reviews in the region
• Chosen multiple times to travel with partner to represent our branch, helping other branches with their workload and/or complicated shower installs.
• 100% first pass yield with zero service calls on our installations for 5 months straight

This is where I learned carpentry from my father

• Assisted in the construction of a variety of projects. Including decks, windows, doors, basic painting, basic paneled flooring (non hardwood), fencing, etc.
• Procured materials for jobs, assisted with job-costing and pricing. Learned to interact with customers and homeowners, helping the project to stay nimble in the event of customers expanding the scope of projects