Charles Payne
Henderson,NV
Summary
Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations. Methodical Quality Control Analyst skilled in developing protocols to positively impact manufacturing quality. Practiced at completing exhaustive tests of incoming materials, components and finished products. Proven experience within [Type] industry performing direct hands-on work in QA and QC functions with strong familiarity of general practices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Quality Control Technician
PepsiCo
05.2015 - Current
- Troubleshot issues with broadcast systems to resolve problems quickly to minimize downtime.
- Kept signal strong, clear, and reliable with continuous monitoring and optimization of broadcast equipment.
- Coordinated with engineers and producers to ensure effective operation of broadcast systems.
- Adjusted controls on station console to regulate transmission fidelity, contrast, and brightness.
- Evaluated program schedules and prepared programs to assess transmission readiness and identify any signal issues.
- Selected sources from which programming would be received or through which programming would be transmitted.
- Installed and configured broadcast software to optimize performance.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Custer Service
Port A Sub
07.2010 - 05.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
J.W. Sexton High School
Lansing, MI06.1995
Skills
- Issue Resolution
- Technical Troubleshooting
- Root Cause Analysis
- Computer Networking
- System Testing
- Project Management
- Equipment Management
- Equipment Maintenance and Repair
- Broadcast Technology Knowledge
- Equipment Installation
- User Training
- Signal Monitoring
- Team Management
- Multitasking Abilities
- Microsoft Word
Timeline
Quality Control Technician
PepsiCo
05.2015 - Current
Custer Service
Port A Sub
07.2010 - 05.2015
High School Diploma -
J.W. Sexton High School
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