Summary
Overview
Work History
Education
Skills
Timeline
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Charles Perez

Mesquite,TX

Summary

Organized Shipping Clerk offers an extensive background creating shipping documents, pulling inventory and monitoring shipments. Hardworking and customer-oriented individual possessing strong communication and mathematics skills. Well-versed in operating scanners, dollies and scales.

Overview

25
25
years of professional experience

Work History

Shipping and Receiving Coordinator

Tops Products
07.2015 - 12.2023
  • Reviewed paperwork to determine priorities and set schedules.
  • Generated end-of-day reports covering shipments, productivity, and financial totals.
  • Enhanced receiving accuracy by closely monitoring incoming shipments and promptly reporting discrepancies.
  • Conducted regular inventory audits to verify stock levels and identify discrepancies, ensuring accurate recordkeeping.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Investigated and resolved accounting, service and delivery concerns.
  • Provided ongoing support to teammates, fostering a collaborative environment that improved overall team performance.
  • Orchestrated routing by producing accurate shipping documentation and package labels.

Customer Service Supervisor

Sam's Club
08.2002 - 07.2015
  • Kept high average of performance evaluations.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Implemented new policies and procedures to improve overall customer service quality.
  • Coordinated scheduling to ensure adequate staffing during peak hours, minimizing wait times for customers.
  • Reduced employee turnover by fostering a positive work environment and providing supportive leadership.
  • Built positive rapport and relationships for high levels of customer satisfaction.

Quality Assurance Supervisor

Fed Ex Ground
05.1999 - 08.2001
  • .Managed daily operations of Quality Assurance Department.
  • Kept accurate records of all incoming and outgoing packages per department guidelines.
  • Ran daily reports and input of daily data entry.
  • Fixed identified issues to increase productivity and boost workflows.
  • Learned and adapted quickly to new technology and software applications.
  • Applied effective time management techniques to meet tight deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Self-motivated, with a strong sense of personal responsibility.


Education

Associate of Applied Science - Business Management

Dodge City Community College
Dodge City, KS
05.1990

Skills

  • Shipping Documentation
  • Critical Thinking
  • Decision-Making
  • Freight Examination
  • Records Maintenance
  • Computer Skills
  • Good Telephone Etiquette
  • Verbal Communication
  • Problem-Solving
  • Customer Relations

Timeline

Shipping and Receiving Coordinator

Tops Products
07.2015 - 12.2023

Customer Service Supervisor

Sam's Club
08.2002 - 07.2015

Quality Assurance Supervisor

Fed Ex Ground
05.1999 - 08.2001

Associate of Applied Science - Business Management

Dodge City Community College

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Charles Perez