Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles Perkins

Sherwood,AR

Summary

Professional sales representative with strong expertise in call center environments. Proven track record of surpassing sales targets through effective communication and persuasive techniques. Adept at fostering team collaboration and adapting to changing circumstances to ensure optimal results. Skilled in customer relationship management, conflict resolution, and utilizing sales software to maximize productivity. Reliable and results-driven, consistently contributing to team goals and customer satisfaction.

Experienced with inventory auditing, demand forecasting, and stock control systems. Utilizes precise organizational skills to ensure accurate and efficient inventory management. Track record of reducing discrepancies and improving operational efficiency.

As retail professional, highly organized and efficient in managing stockrooms and ensuring timely shelf restocking. Proven ability to work collaboratively and adapt to changing needs. Reliable team member with strong focus on achieving results and maintaining high standards.

Experienced aviation professional prepared for this role with strong focus on operational efficiency and safety. Skilled in handling cargo, guiding aircraft, and executing ground service protocols. Valued team player known for reliability and adaptability in dynamic environments. Proficient in communication, problem-solving, and maintaining compliance with industry standards.


Overview

12
12
years of professional experience

Work History

Floor Technician

Arkansas Surgical Hospital
10.2024 - Current
  • Operated floor care equipment to maintain cleanliness and safety standards throughout facility.
  • Conducted routine inspections of flooring surfaces to identify maintenance needs and ensure optimal conditions.
  • Implemented advanced cleaning protocols to support infection control measures in patient care areas.

Call Center Sales Representative

AT&T Mobility
03.2023 - 10.2024
  • Exceeded sales targets through effective upselling and cross-selling techniques.
  • Streamlined customer inquiry processes, enhancing response efficiency and satisfaction rates.
  • Trained and mentored new representatives on product knowledge and sales strategies.
  • Implemented feedback mechanisms to identify areas for service improvement.
  • Analyzed customer data to tailor sales pitches and improve conversion rates.
  • Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
  • Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
  • Strengthened customer loyalty through empathetic listening and understanding individual requirements.
  • Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
  • Negotiated pricing and payment terms with customers when possible to close deals.
  • Set up appointments with interested customers according to schedule availability.

Overnight Stocker

Amazon
08.2020 - 03.2023
  • Organized stockroom to enhance inventory management and accessibility of products.
  • Collaborated with team members to ensure timely restocking of merchandise on sales floor.
  • Monitored product expiration dates, ensuring compliance with safety and quality standards.
  • Trained new staff on efficient stocking procedures and safety protocols.

Inventory Specialist

AR Children's Hospital
08.2018 - 04.2020
  • Managed inventory control processes to ensure accuracy and availability of stock.
  • Streamlined receiving and shelving procedures, enhancing efficiency in warehouse operations.
  • Conducted regular audits to identify discrepancies and implement corrective measures promptly.
  • Performed data entry and completed proper paperwork.

Ramp Agent

Bill and Hillary Clinton National Airport
02.2014 - 11.2019
  • Coordinated aircraft arrivals and departures to ensure timely operations.
  • Managed baggage handling processes to maintain efficiency and safety standards.
  • Trained new ramp agents on equipment usage and safety protocols.
  • Oversaw loading and unloading of cargo, ensuring adherence to weight limits.
  • Conducted regular inspections of ground support equipment for optimal performance.
  • Mentored junior staff in best practices for ramp operations and safety compliance.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.

Education

Medicine

University of Little Rock
Little Rock, AR

High School Diploma -

Sylvan Hills High School
Sherwood, AR
05-2012

Skills

  • Call center customer service
  • Goal-oriented mindset
  • Stress tolerance
  • Building rapport
  • Loading and unloading
  • Ramp service
  • Aircraft marshalling
  • Heavy lifting
  • Customer service
  • Unloading trucks
  • Forklift operation
  • Attention to detail
  • Teamwork and collaboration

Timeline

Floor Technician

Arkansas Surgical Hospital
10.2024 - Current

Call Center Sales Representative

AT&T Mobility
03.2023 - 10.2024

Overnight Stocker

Amazon
08.2020 - 03.2023

Inventory Specialist

AR Children's Hospital
08.2018 - 04.2020

Ramp Agent

Bill and Hillary Clinton National Airport
02.2014 - 11.2019

Medicine

University of Little Rock

High School Diploma -

Sylvan Hills High School
Charles Perkins