Charles Peters
Baltimore,MD
Summary
Motivated and adaptable professional with extensive experience in hospitality, customer service, and administrative support. Demonstrated ability to improve customer satisfaction, increase revenue, and maintain efficient daily operations. Skilled in team collaboration, issue resolution, and upholding high standards in fast-paced settings. Looking to apply expertise to drive success and advancement within a dynamic organization.
Overview
6
6
years of professional experience
Work History
Medical Biller
Accurate Billing Solutions
01.2025 - Current
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Delivered timely and accurate charge submissions.
- Adhered to established standards to safeguard patients' health information.
- Collected payments and applied to patient accounts.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Generated monthly billing and posting reports for management review.
- Created improved filing system to maintain secure client data.
- Used data entry skills to accurately document and input statements.
Direct Care Provider
Hope Health Systems
01.2024 - Current
- Introduced children to educational games and activities to boost learning.
- Prepared food and beverages for children based on optimal dietary guidelines and individual restrictions.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Encouraged children to develop healthy social and emotional skills.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Worked with children to develop good cognitive, physical and language skills.
- Assisted in potty training and other daily hygiene activities to support child development.
- Provided support and guidance to children in conflict resolution.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Logged information regarding naps, feedings, behavior, etc.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Provided emotional support and guidance to children during difficult times.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Engaged in social networks and communities for personal health and growth.
Server
Sagamore Pendry Baltimore
10.2023 - 01.2024
- Managed multiple tables and tasks simultaneously, maintaining high service standards even during peak hours.
- Collaborated effectively with kitchen and hospitality staff to optimize workflow and guest satisfaction.
- Handled special requests, dietary restrictions, and allergies with professionalism and attention to detail.
- Assisted with setting up and breaking down the dining area before and after service.
- Contributed to maintaining cleanliness and organization of the dining area.
- Provided personalized recommendations to guests, enhancing their dining experience.
- Processed payments efficiently using POS systems, ensuring accuracy.
- Participated in ongoing training sessions to stay updated on menu changes and service techniques.
- Addressed guest concerns promptly, ensuring a positive resolution to maintain customer satisfaction.
- Coordinated with event staff for special functions and private dining events.
- Assisted in inventory management and restocking of service areas.
- Maintained knowledge of wine and beverage offerings to assist guests with selections.
Security Officer, Server
Four Seasons Hotels Baltimore
05.2022 - 09.2023
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked and verified photo identification prior to granting facility access.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
Modern Farmer
Bowery Farming, Rosedale, MD
03.2022 - 05.2022
- Maintained and operated a vertical farming facility, ensuring optimal growing conditions for a variety of crops.
- Lifted objects up to 50 lbs to transport plants, materials, and equipment.
- Planted seeds, nurtured seedlings, and harvested mature crops using innovative vertical farming techniques.
- Cleaned and sanitized farm equipment and facilities to maintain a hygienic and productive environment.
- Packaged and prepared harvested greens for shipment to customers, ensuring freshness, quality, and adherence to food safety standards.
- Collaborated with other co-workers and staff to optimize workflows, troubleshoot issues, and achieve production goals.
Package Handler
FedEx, Pueblo, CO
01.2022 - 03.2022
- Moved packages, documents, and dangerous goods in a timely and safe manner.
- Utilized effective scan/load methods to track and organize shipments, maintaining accurate inventory records.
- Lifted and carried items up to and over 75 pounds, demonstrating physical strength and proper lifting techniques.
- Sorted and cleaned warehouse items and packages, ensuring a clean and organized work environment.
- Operated material handling equipment, such as pallet jacks, to safely move heavy or bulky items.
- Loaded and unloaded trucks, securing packages to prevent damage during transit.
- Adhered to strict safety regulations and procedures, including the use of personal protective equipment.
- Communicated effectively with supervisors and colleagues to report any issues and ensure smooth operations.
Crew Member
Wendy’s, Pueblo, CO
11.2019 - 12.2020
- Prepared food for customers
- Assisted crewmates with tasks.
- Operated kitchen equipment like fryers, grills, and ovens.
- Followed food safety procedures to ensure quality and prevent contamination.
- Took customer orders accurately and efficiently.
- Assembled orders and ensured accuracy before serving.
- Maintained a clean and organized work area.
- Restocked supplies as needed.
- Provided excellent customer service with a positive attitude.
- Adhered to Wendy's policies and procedures.
- Worked collaboratively with team members to achieve goals.
- Handled cash and credit card transactions accurately.
- Resolved customer complaints in a professional manner.
Server
IHOP, Randallstown, MD
02.2019 - 09.2019
- Provided exceptional customer service to ensure a positive dining experience for guests.
- Delivered food and drinks promptly and accurately to tables, ensuring order accuracy.
- Maintained a clean and inviting restaurant environment by bussing tables, cleaning spills, and restocking supplies.
- Washed dishes, glasses, and silverware using industrial dishwashers to maintain hygiene standards.
- Memorized menus and ingredients to confidently answer customer questions and offer recommendations.
- Upsold menu items by highlighting special promotions or suggesting pairings to enhance the guest's meal.
- Warmly greeted and seated customers, creating a welcoming atmosphere from the moment they entered.
Education
Greenhouse/Agriculture Production Certificate - Horticulture
CCBC
06-2024
Diploma - undefined
Pueblo West High School
Pueblo, CO05.2021
Skills
- Problem Solver
- Diligent
- Organized
- Hardworking
- Skilled in communication
- Team Player
- Physical strength
- Data analysis proficiency
- Effective leader
- Experienced in software utilization
- Computer expertise
- Client advocacy
Timeline
Medical Biller
Accurate Billing Solutions
01.2025 - Current
Direct Care Provider
Hope Health Systems
01.2024 - Current
Server
Sagamore Pendry Baltimore
10.2023 - 01.2024
Security Officer, Server
Four Seasons Hotels Baltimore
05.2022 - 09.2023
Modern Farmer
Bowery Farming, Rosedale, MD
03.2022 - 05.2022
Package Handler
FedEx, Pueblo, CO
01.2022 - 03.2022
Crew Member
Wendy’s, Pueblo, CO
11.2019 - 12.2020
Server
IHOP, Randallstown, MD
02.2019 - 09.2019
Diploma - undefined
Pueblo West High School
Greenhouse/Agriculture Production Certificate - Horticulture
CCBC
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