Charles Pfeifer
Las Vegas,NV
Summary
Results-driven executive recognized for a strong performance record at Southern Desert Operations, specializing in operations management and regulatory compliance. Proven ability to enhance efficiency and stimulate business growth while fostering staff leadership and development. Achievements include significant improvements in profitability and operational excellence across various sectors.
Overview
20
20
years of professional experience
Work History
Care Center Manager
West Coast Pet Memorial
Lake Elsinore, CA
08.2023 - 04.2024
- Created operational plans for the center in order to maximize efficiency and productivity.
- Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
- Recruited new employees by conducting interviews and orientations for new hires.
- Developed strategies to increase sales revenue within the center.
Chief Executive Officer
Southern Desert Operations
Cathedral City, CA
06.2020 - 07.2023
- Developed strategic plans and objectives to ensure organizational growth and profitability.
- Established policies, procedures, and protocols to improve operational efficiency.
- Negotiated contracts with vendors, suppliers, and partners.
- Oversaw all aspects of financial management, including budgeting and forecasting.
- Managed relationships with shareholders, stakeholders, customers, and other key constituents.
- Provided guidance on legal matters related to corporate operations.
- Collaborated with marketing team to launch promotional campaigns that increased brand awareness.
Director of Operations and Compliance
Southern Desert Operations
Cathedral City, CA
11.2017 - 06.2020
- Directed the operations and logistics of a multi-million dollar business.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed day-to-day operations of a large staff in multiple departments.
- Developed training programs for new employees as well as existing staff members.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Ensured compliance with applicable laws, regulations, industry standards.
Compliance Officer
Pechanga Gaming Commission
Temecula, CA
03.2004 - 06.2013
- Developed and implemented compliance policies and procedures.
- Investigated potential violations of applicable rules and regulations.
- Conducted regular internal audits to ensure compliance with established standards.
- Provided guidance on regulatory requirements for business operations.
- Collaborated with other departments to develop comprehensive compliance programs.
- Conducted risk assessments to identify areas of noncompliance or vulnerability.
Education
High School Diploma -
Paloma Valley High School
06-1998
Skills
- Sales proficiency
- Staff development
- Staff leadership
- Business development
- Staff hiring
- Operations management
- Business start up
- Profit & loss
- Business administration
- Regulatory compliance
Affiliations
- FAA Certificated Private Pilot
Timeline
Care Center Manager
West Coast Pet Memorial
08.2023 - 04.2024
Chief Executive Officer
Southern Desert Operations
06.2020 - 07.2023
Director of Operations and Compliance
Southern Desert Operations
11.2017 - 06.2020
Compliance Officer
Pechanga Gaming Commission
03.2004 - 06.2013
High School Diploma -
Paloma Valley High School
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