Charles Phelps
Philadelphia,PA
Summary
Skilled in project management and committed to optimizing retail operations for maximum efficiency.
Experienced with leading retail operations to optimize store performance. Utilizes strong leadership skills to motivate teams and enhance productivity. Track record of maintaining high standards of customer service and operational efficiency.
Maintenance professional with solid background in facility management and operations. Known for improving equipment reliability and reducing downtime through effective maintenance practices. Reliable team collaborator with focus on achieving results and adapting to changing needs. Proficient in troubleshooting, preventive maintenance, and team leadership.
Overview
37
37
years of professional experience
Work History
Retail Sales Manager
CW Auto & Tire Service
01.2021 - 03.2025
- Led team of sales associates to achieve monthly sales targets and enhance customer satisfaction.
- Developed and implemented training programs to improve staff product knowledge and sales techniques.
- Analyzed inventory levels and managed stock replenishment to optimize product availability and minimize shrinkage.
- Collaborated with marketing team to create promotional campaigns that increased foot traffic and brand visibility.
- Oversaw daily operations, ensuring compliance with company policies and procedures for efficient store management.
- Resolved customer complaints effectively, enhancing overall shopping experience and loyalty to the brand.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Recruited, hired and trained numerous associates to develop into productive team members with excellent product knowledge.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
Owner/Operator
Noted Design Building Services
05.2001 - 01.2021
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce cos
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Consulted with customers to assess needs and propose optimal solutions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Technical Product Manager
Cardone Industries
06.1988 - 05.2001
- Collaborated with cross-functional teams to gather product requirements and user feedback.
- Assisted in defining product roadmaps to align with stakeholder objectives.
- Trained junior technicians on operational procedures and best practices for optimal performance.
- Conducted thorough inspections of products, identifying defects and implementing corrective actions.
- Streamlined workflows by developing standardized procedures for product testing and evaluation.
- Implemented safety protocols to enhance workplace safety and compliance with industry regulations.
- Supported the development and execution of product launch plans, ensuring timely delivery of features.
- Conducted market research to identify trends and inform product strategy decisions.
- Collaborated with engineering teams to troubleshoot and resolve technical issues efficiently.
- Operated and maintained advanced diagnostic equipment to ensure product quality and functionality.
Education
No Degree - Biotechnology
Penn State
Abington, PASkills
- Customer service
- Retail operations
- Sales expertise
- Driven work ethic
- Project management
- Crew oversight
- Managing materials
- Worksite safety
- OSHA compliance
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Timeline
Retail Sales Manager
CW Auto & Tire Service
01.2021 - 03.2025
Owner/Operator
Noted Design Building Services
05.2001 - 01.2021
Technical Product Manager
Cardone Industries
06.1988 - 05.2001
No Degree - Biotechnology
Penn State
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