CHARLES PHILIPONE JR.
Plainfield
Summary
Facilitated team collaboration and adapted to dynamic environments while demonstrating exceptional communication and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Senior Vendor Manager
Emblem Health
10.2019 - 01.2022
- Provided support for upper management, alongside consultation and guidance team of direct reports. Helped spearhead party integration across multiple lines of business. Was team lead on developing and maintaining relationships with both par and non par provider partners. Was a point person on State of NY’s mental health vendor and helped to implement and guide both parties to full integration and maintain a more productive and efficient relationship.
President/Founder
CP: Confidence and Power
05.2017 - 06.2019
- Developed and launched a group fitness and training program which is designed to directly generate revenue for gyms. CP (Confidence and Power) group classes are designed to drive personal training and small group training sales at each gym. CP is one of the first 3-Dimensional home fitness programs focusing on exercise, nutrition, and mindset. Each workout is 10 minutes or less using “Threshold Training” (a combination of circuit and interval training) and isolates one muscle or muscle group without the use of weights or equipment.
Account Manager
OPUS Health, a division of IMS Health
06.2014 - 05.2017
- Collaborated with sales and product managers at pharmaceutical companies to determine a profitable offer to provide to patients for copay savings. Managed dedicated call staff for each program. Ensured flawless launch of new programs as well as maintained satisfaction of customers. Point person on all contract renewals including drafting and execution of Non-Disclosure Agreements, sales/purchasing orders, statements of work, addendums and amendments and any changes to the original contract. Secured contracts for design, printing, shipping, and fulfillment from third party vendors. This included detailed tracking logs to ensure customer’s “loyalty card” was received to each site on an agreed contractual date. In conjunction with IT, wrote and published the Standard Operating Procedures (SOPs) for two brand new web based tools, custom designed for clients clinical trial programs. Maintained monthly and quarterly finance projections based on client usage of loyalty cards.
- Notable Contributions:
- Implemented and managed six loyalty card programs for large and small pharmaceutical companies.
- Tracked annual loyalty card project spent for client; budgets from $3M to 16M.
- Managed daily operations of assigned loyalty programs.
- Identified and resolved operational concerns/issues with the client.
- Managed three clinical studies, which required development of new web-based activation tool.
- Worked closely with IT to ensure tool was developed, launched, and fully functional before the program start date.
- Coordinated project deliverables with internal support staff and third party vendors.
- Maintained weekly action logs for client meetings.
- Created all monthly invoices for clients, including both fixed rate contractual fees, as well as monthly variable fees.
- Obtained pricing from internal and external vendors for initiatives related to loyalty programs
Account Manager
Horizon BCBSNJ
06.2011 - 06.2014
- Responsibilities included providing exceptional service to current clients, along with gaining new business. As a member of the National Account team, was responsible for over 100,000 members in 10 key national accounts. Skillfully negotiated benefits and provided plan/contract administration. Developed close ties with clients to ensure complete satisfaction as well as lasting, productive relationships. Delivered presentations, negotiated best renewal rates and facilitated the development of training materials to better serve customers.
- Notable Contributions:
- Main point of contact for large national clients.
- Responsible for ensuring all levels of client satisfaction and that all performance guarantees were met.
- Traveled nationwide to meet with members to help implement and explain a CDHP
- Participated in a successful end-to-end RFP process on a large national clients
Education
Bachelor of Arts - History
Kean University
Union, NJSkills
- Utilized Microsoft Word, Excel, and PowerPoint to enhance document creation and data analysis
- Secured state licensure as an insurance producer to facilitate client insurance needs
Timeline
Senior Vendor Manager
Emblem Health
10.2019 - 01.2022
President/Founder
CP: Confidence and Power
05.2017 - 06.2019
Account Manager
OPUS Health, a division of IMS Health
06.2014 - 05.2017
Account Manager
Horizon BCBSNJ
06.2011 - 06.2014
Bachelor of Arts - History
Kean University