Charles Phillips
Charlottesville,United States
Summary
Having started as a dishwasher, I have cultivated a multi-faceted skillset within a restaurant environment. I take great pride in my ability to solve problems in a quick and effective manner. I'm always willing to take a moment to help my coworkers resolve issues, increase their knowledge of food and beverage, and generally boost them into a more successful position. I constantly strive to be better than I was the day before, and am always ready with open ears to learn and improve my skillset.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Timberwood Taphouse
Charlottesville, VA
09.2022 - Current
- Maintained a consistent record of high sales among the staff.
- Took pride in helping any and every staff member whenever possible, whether it be questions about food, alcohol, policy or guest interaction.
- Utilized my extensive knowledge of food and alcohol to guide guests toward the best possible experience.
- Cultivated an exceptional method of multitasking and executing exemplary service in a high volume environment.
- Crafted signature cocktails, and created cocktails on the fly using a general understanding of cocktail theory.
Server
Miller's Downtown
Charlottesville, VA
04.2022 - 09.2022
- Prepared checks, itemizing total meal costs and taxes.
- Set up tables in between patrons to reduce wait times.
- Greeted guests and provided menus.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Stocked service areas with supplies during slow periods.
- Provided excellent customer service to ensure satisfaction.
Sous Chef
Maru Korean Restaurant
Charlottesville, VA
05.2021 - 05.2022
- Supervised kitchen food preparation in demanding, high-volume environments.
- Plated food according to restaurant artistic guidelines to promote attractive presentation.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Conducted frequent line checks to keep food at proper temperatures in holding zones.
- Created diverse cuisines for full restaurant, special event, catering and tasting menus.
- Liaised with vendors to purchase optimal recipe ingredients at cost-effective rates.
- Streamlined kitchen processes to shorten wait times and serve additional guests.
- Maintained highest food quality standards regarding food inventory procedures, food storage and rotation.
Grill Cook
South and Central Latin Grill
Charlottesville, VA
04.2021 - 07.2021
- Maintained cleanliness and organization of line workstations.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Distributed prepared food to servers.
- Grilled various cuts of meat and seafood items to meet customer specifications and food handling standards.
- Reviewed quality standards and verified continuous application throughout kitchen environment.
- Marinated food items according to corporate-provided instructions and recipes.
- Utilized kitchen utensils and equipment to weigh, measure and mix ingredients according to recipes or personal judgment.
- Supported other kitchen team members when needed.
- Cooked food to order adhering to company quality standards.
- Sanitized workstation before and after shift to prevent illness and food contamination.
- Safely operated ovens, grills and other kitchen equipment to minimize accidents.
- Chopped, diced and sliced ingredients for stir-fries, salads and appetizers.
- Garnished and arranged plated meals.
- Set up work stations prior to restaurant opening to improve speed during busy periods.
Head Chef
South Street Brewery
Charlottesville, VA
08.2016 - 04.2021
- Monitored quality, presentation and quantities of plated food across line.
- Trained kitchen workers on culinary techniques.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Developed innovative recipes to suit complicated dietary requirements for customers.
- Developed recipes and menus to meet consumer demand and align with culinary trends.
- Supervised preparation of specialty items and customer requests to verify accuracy in production.
- Oversaw hiring, training and development of kitchen employees.
- Incorporated customer recommendations and feedback to experiment with new dishes.
- Liaised with vendors to purchase optimal recipe ingredients at cost-effective rates.
- Streamlined kitchen processes to shorten wait times and serve additional guests.
- Supervised cooks and kitchen staff, providing direction in preparing specialty items and ethnic cuisine.
- Purchased ingredients from local farms to benefit environment and reduce costs.
- Coordinated and executed menu planning, recipe development and daily restaurant operations.
- Taught kitchen staff about proper nutrition, food allergies and dietary issues.
- Performed financial analysis and recommended effective methods to cut costs.
- Managed ordering, inventory levels, receiving, invoice settling and equipment maintenance.
- Initiated software based inventory control system to manage inventory and analyze food cost.
- Conducted assessments and utilized root cause analysis to implement corrective action strategies.
Assistant Manager
Revolutionary Soup on the Corner
Charlottesville, VA
11.2017 - 11.2018
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Education
GED -
Tarrant County College
Fort Worth, TX03.2013
Skills
- Motivational team management
- Equipment usage
- Positive and professional
- Workflow Optimization
- Vendor relations
- Portion and cost control
- Menu development
- Cleaning and sanitizing methods
- Team training
- Food procurement
Timeline
Server/Bartender
Timberwood Taphouse
09.2022 - Current
Server
Miller's Downtown
04.2022 - 09.2022
Sous Chef
Maru Korean Restaurant
05.2021 - 05.2022
Grill Cook
South and Central Latin Grill
04.2021 - 07.2021
Assistant Manager
Revolutionary Soup on the Corner
11.2017 - 11.2018
Head Chef
South Street Brewery
08.2016 - 04.2021
GED -
Tarrant County College
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