Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles Pijanowski

Dundalk,MD

Summary

Capable manager passionate about serving in warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in retail and bar establishments.

Overview

13
13
years of professional experience

Work History

Department Manager

H&M
Baltimore, MD
05.2006 - 07.2008
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Trained and managed associates in customer service and sales techniques.
  • Drafted employee work schedules to fill coverage gaps.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Supervised and evaluated staff of 30 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.

Assistant Store Manager

Sketchers
Arundel Mills, MD
08.2008 - 10.2010
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Rotated merchandise and displays to feature new products and promotions.
  • Trained and managed associates in customer service and sales techniques.
  • Supervised and evaluated staff of 15 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Conducted store inventories once per quarter.
  • Onboarded new employees, including training, mentoring and new hire documentation.

Electrician's Assistant

Mez Electric
Owings Mills, MD
04.2016 - 03.2017
  • Helped complete system installations, digging trenches and breaking up concrete.
  • Reviewed electrical schematics and plans and followed according to specifications.
  • Adhered to work site safety protocols and reported potential hazards.
  • Gathered parts supplies and tools in preparation for each workday or new job.
  • Measured and cut required supplies such as wire and conduit.
  • Inspected and tested electrical systems to identify connection issues and other faults affecting system performance.
  • Assisted with electrical installations, including lighting and smoke detectors.
  • Thoroughly checked completed work for functionality and safety to maintain satisfied customer base and overall project accuracy.

Bar Manager

The Baltimore Eagle
Baltimore, MD
01.2017 - 07.2018
  • Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy
  • Maximized customer service by training staff, overseeing operations and resolving issues
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 90% accuracy
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
  • Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers

Bartender

Leon's
Baltimore, MD
03.2019 - 09.2019
  • Developed new signature cocktails to support bar marketing brand and increase profits
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay
  • Took customer orders and capitalized on opportunities to sell special beverage and food options
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean
  • Requested official identification for alcohol purchases and verified details, consistently meeting strict legal standards of underage sales
  • Set up bar for operation, obtained cash bank and stocked service bar

Education

Pastry Scool

Auguste Escoffier School of Culinary Arts
Boulder, CO

High School Diploma -

Dundalk High School
Baltimore, MD
05.1998

Skills

  • Elegant food plating
  • Engaging personality
  • Staff management
  • Verbal and written communication
  • POS systems operations
  • Customer relations

Timeline

Bartender

Leon's
03.2019 - 09.2019

Bar Manager

The Baltimore Eagle
01.2017 - 07.2018

Electrician's Assistant

Mez Electric
04.2016 - 03.2017

Assistant Store Manager

Sketchers
08.2008 - 10.2010

Department Manager

H&M
05.2006 - 07.2008

Pastry Scool

Auguste Escoffier School of Culinary Arts

High School Diploma -

Dundalk High School

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Charles Pijanowski