Charles Pinard
Carver,MN
Overview
19
19
years of professional experience
Work History
Cloud Technical Product Manager
Liferay
01.2022 - 01.2024
- Collaborated closely with Customer Success and Engineering teams to identify and mitigate risks, ensuring a seamless and successful outcome
- Implemented Agile methodologies, leading to a reduction in time to market for new features
- Utilized Jira to manage product backlogs and sprint planning, resulting in a 25% increase in development efficiency
- Managed Salesforce data to monitor customer feedback and product-related inquiries, reducing response times by 3 hours and improving customer satisfaction.
Product Manager-Technical Account Manager
Fairmatic: Start Up
01.2020 - 01.2022
- Effective communication skills cultivated meaningful relationships, negotiating and finalizing agreements, and adeptly resolving challenges as they arrive.
- Developed robust account management strategies, leading to a 50% increase in client retention rate.
- Developed product documentation to communicate upcoming features and products to internal teams.
Product Manager-Technical Account Manager
Semler Scientific
01.2019 - 01.2020
- Conducted in-depth analysis of market trends and user feedback, utilizing Excel to extrapolate data, gaining insight into customer needs and communicated findings to stakeholders
- Managed product development ensuring strict compliance with HIPAA and HITRUST requirements, ensuring data security and privacy for healthcare solutions
- Managed all client, vendor, and stakeholder relationships, scope, and deadlines.
Managed Services - Technical Support Engineer
Insight Enterprises Inc
01.2017 - 01.2019
- Provided critical situation technical support to Fortune 2000, mid-tier and startup companies for complex, multi-platform distributed systems
- Managed backup strategy and execution for 5000 systems at Fresenius Medical, Daikin, and Hughes Network
- Led multi-vendor teams to resolve complex multi-vendor incidents and problem investigations.
Consultant
UnitedHealth Group, Optum Technology
01.2016 - 01.2017
- Assisted 10,000+ employees with a wide range of IT issues, including troubleshooting all types of hardware and software functionality and performance problems
- Effectively resolved complex data protection issues and collaborated with multiple departments and business partners for solutions
- Designed and implemented an incident escalation intake and reporting site, leading to a significant 80% reduction in the time taken to resolve escalated incidents.
Product Manager-Scrum Master (Exceptions & Extensions)
Symantec/Veritas
01.2005 - 01.2016
- Monetized support offering for customers requiring extensions for deprecated features and exceptions to the support policy, resulting in $10M+ annually
- Effectively implemented agile techniques to manage contracts for 300+ clients, on annual renewal cycles
- Spearheaded the development of new product website and enhancements, resulting in an 90% increase in user engagement within the first quarter
- Cross-Function collaboration with Engineering, Developers and Scrum Masters, earning a reputation for impediment removal, problem resolution, and professionalism.
Skills
- Communication
- Relationship Management
- Training & Mentoring
- Data Analytics
- Agile Methodology
- Agile Development
- Product Launch
- Team Leadership
- Processes and Procedures
- Product Backlog Management
- Cross-Functionally
- Salesforce
- O365 Suite/JIRA/ZenDesk
Education Certifications
- Hennepin Technical College: Associate of Applied Science – Information Technology
- Normandale College: Associate of Applied Arts
- Scrum Master (Agile) C-Prime
- Pragmatic Marketing Certification, Level III
- Microsoft Certification Systems Engineer (MCSE)
Timeline
Cloud Technical Product Manager
Liferay
01.2022 - 01.2024
Product Manager-Technical Account Manager
Fairmatic: Start Up
01.2020 - 01.2022
Product Manager-Technical Account Manager
Semler Scientific
01.2019 - 01.2020
Managed Services - Technical Support Engineer
Insight Enterprises Inc
01.2017 - 01.2019
Consultant
UnitedHealth Group, Optum Technology
01.2016 - 01.2017
Product Manager-Scrum Master (Exceptions & Extensions)
Symantec/Veritas
01.2005 - 01.2016
Similar Profiles
Johnny MachadoJohnny Machado
SOFTWARE ENGINEER INTERN at LiferaySOFTWARE ENGINEER INTERN at Liferay
Farhat KhanFarhat Khan
Business Development Representative at LiferayBusiness Development Representative at Liferay
Rachana MangalasseryRachana Mangalassery
Senior IT Business Analyst / Product Owner at Liferay India Pvt LtdSenior IT Business Analyst / Product Owner at Liferay India Pvt Ltd
Katelyn TheisKatelyn Theis
Club Care Paraprofessional at District 112Club Care Paraprofessional at District 112
Bree LubitzBree Lubitz
Barista at Caribou CoffeeBarista at Caribou Coffee