Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charles Pitts

Washington,DC

Summary


Professional with strong background in project controls, adept at managing schedules, budgets, and resources to ensure successful project completion. Known for exceptional teamwork and adaptability, effectively responding to changing project needs. Skilled in risk management, cost control, and data analysis, consistently driving impactful results. Reliable team player with focus on achieving objectives and fostering collaborative environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Project Control Specialist

Maryland Department of Health
07.2022 - Current
  • Works collaboratively with project managers and project team to maximize productivity
  • Organizes and monitors schedules and ensures that deadlines are met
  • Support development and maintenance of templates, standards, and processes for the client
  • Coordinates communication efforts within the team and with outside consultants regularly
  • Creates sites, adding documents, and creating workflows in SharePoint
  • Gathers and identifies requirements and assigns tasks to team members
  • Monitors project progress, identified risks and takes corrective action as needed
  • Schedules and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
  • Conducts thorough variance analyses to identify areas of concern and implemented corrective actions promptly.
  • Streamlines communication channels among team members for better collaboration and timely decision making.
  • Manages budgets meticulously, ensuring optimal utilization of funds without compromising on quality or scope deliverables.
  • Developed comprehensive risk management plans to mitigate potential threats and ensure project success.
  • Evaluates project success post-implementation by conducting thorough lessons learned sessions, identifying areas for improvement, and applying these insights to future projects.

Project Coordinator/ Scrum Master

DHS – ICE
11.2020 - 07.2022
  • Performs cross functional duties to include onboarding of new DHS employees/contractors, issuing GFE, issuing LAN accounts, granting access to applications
  • Collaborates with the PMO to devise means of improvement for administrative functions related to the project
  • Creates sites, adding documents, and creating workflows in SharePoint
  • Performs a wide variety of administrative, technical, and analytical duties pertaining to program and deployment related activities during all phases of the planning, risk assessment, monitoring, and production process
  • Contributes in the creation of SOP's, SOW's, and license renewals for software
  • Establishes rapport and engages with stakeholders to build lasting professional relationships
  • Plans Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
  • Collaborated with Product Owners to refine requirements and ensure alignment with business goals.

Project Coordinator

Amgen
06.2019 - 06.2020


  • Coordinates engagements with AMGEN advocates, staff of partner organizations and other members of the rare disease community
  • Controls and manages multi-million-dollar budget, forecasting estimates and suggesting cuts
  • Submits and process invoices, change order requests and identity's discrepancies or errors
  • Manages stakeholder expectations and vendor relations
  • Provides administrative and logistical support to the Patient Advocacy Department, such as correspondence to external partners, setting meeting agenda and taking minutes, arranging, and preparing travel both domestic and international
  • Reports and follow ups on various program initiatives; prepares monthly, quarterly, and yearly reports as needed

Project Analyst

JASINT Consulting and Technologies
06.2017 - 01.2019
  • Provides analytical support to D.O.D/division staff, and management for various business functions as needed
  • Assists in projects and performs administrative tasks to support established goals and initiatives to ensure time and quality management
  • Monitors project performance and reviewing deliverables to ensure technical, programmatic, and financial goals and objectives are met and identify possible program risks
  • Plans, develops, and conducts analyzes of project
  • Determined root cause of problems and issues to implement courses of action required to implement solutions.
  • Develops, maintains, and monitors projects milestones, velocity metrics and identifies risk
  • Communicates information to Project Manager for evaluation of project operations, resources, and budget

Project Assistant

Michael Baker International
01.2017 - 04.2017
  • Rerecords Project milestones using MS Project
  • Maintained a well-organized document repository for easy access to vital information during the lifecycle of projects.
  • Serves as a point of contact for external vendor representatives, project managers and stakeholders
  • Manages and distributes project information to key Stakeholders and Managers
  • Supports Project Managers with deliverables schedule by organizing team meetings and using MS Project to update and track progress
  • Reviews data creating reports, proof reading and editing materials, and preparing for presentations

Sr. Administrative Assistant

AARP
04.2015 - 01.2017
  • Manages daily calendar for executives, demonstrating flexibility and problem-solving abilities to adjust or prioritize schedules bases on last minute changes
  • Supports program operations by preparing and updating documents, reports and spreadsheets.
  • Supports project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
  • Coordinates workflow among other administrators to implement office procedures and best practices
  • Arranges meetings, schedules conferences, facilities and services
  • Reviews documents and correspondence for accuracy of weekly announcements to staff
  • Assists with facilities-related matters, maintaining office supplies, breakroom inventory and other related task

Customer Account Executive/Floor Manager

Comcast Cable
01.2013 - 03.2015
  • Manages the flow of all inbound and outbound calls
  • Creates awareness and accountability of Call Center Agent performance
  • Responsible for assisting customers with, placing new orders, providing status of existing orders, answering questions concerning availability of Comcast products
  • Communicating with customers over the phone or via email
  • Performs quality assurance and coaching of call center agents
  • Reviewing customer orders and/or account information while resolving issues
  • Assist with departments ongoing development by hosting bi-weekly training sessions
  • Mastered and constantly improved sales prospecting, follow-up and upsell processes.
  • Evaluates customers' potential needs to make appropriate recommendations.
  • Managed team of 15 employees to maintain smooth-running operations of Call Center floor.

Consumer Advocate/Team Lead

Living Social
02.2010 - 01.2013
  • Manages team performance and identify areas of opportunity through shadowing and learning
  • Effectively coach and develop team members to meet and exceed performance expectations
  • Handles escalated calls and cases effectively and efficiently with empathy and compassion
  • Performs regular quality checks and coaching to agents
  • Collaborated with internal departments to resolve consumer issues, fostering a team-oriented work environment.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Handled escalated cases where a resolution could not be reached at the initial point of contact, mediating between parties to find an agreeable solution.

Education

High School -

Big Beaver Falls Area High School
Beaver Falls, PA

Bachelor's Degree - Communications

Morgan State University
Baltimore, MD

PMP Preparation Course -

Skills

  • Conflict Resolution
  • Project Management
  • Attention to detail
  • Problem Solving
  • Meeting Facilitation
  • Requirements Gathering
  • Budget Analysis
  • Critical Thinking
  • Scrum
  • Agile
  • Effective Communication
  • MS Office
  • Confluence
  • Jira
  • Miro
  • SAP
  • Share Point
  • WorkOtter
  • Microsoft Azure

Certification

Certified Scrum Master (CSM), Scrum Alliance

Timeline

Project Control Specialist

Maryland Department of Health
07.2022 - Current

Project Coordinator/ Scrum Master

DHS – ICE
11.2020 - 07.2022

Project Coordinator

Amgen
06.2019 - 06.2020

Project Analyst

JASINT Consulting and Technologies
06.2017 - 01.2019

Project Assistant

Michael Baker International
01.2017 - 04.2017

Sr. Administrative Assistant

AARP
04.2015 - 01.2017

Customer Account Executive/Floor Manager

Comcast Cable
01.2013 - 03.2015

Consumer Advocate/Team Lead

Living Social
02.2010 - 01.2013

Bachelor's Degree - Communications

Morgan State University

PMP Preparation Course -

High School -

Big Beaver Falls Area High School

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Charles Pitts