Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charles Ponder

New York,NY

Summary

Seasoned Security, Front Desk professional offering over 10 years of experience, started as a safety guard worked up to Point Person and currently Shift Supervisor overseeing 10 safety guards on a daily basis and training new hires.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Security Supervisor, Front Desk Officer

Harlem Children's Zone
New York, NY
05.2016 - Current
  • Ensuring safety of 1100 students and 500 staff members daily.
  • Checking ID of staff and guests before entry and getting signatures of parents and guests.
  • Supervise fire drills, shelter ins, medical emergencies and lock downs.
  • Oversee team of 10 security officers and manage scheduling and performance evaluations.
  • Monitor alarm systems and CCTV footage to enable prompt attention and response.
  • Prepare and submit reports to keep management informed of security activities and developments.
  • Supervise and evaluate security staff performance to determine compliance with safety regulations.
  • Respond swiftly to security incidents and effectively resolved security issues.
  • Establish and maintain close working relationships with local law enforcement officers.
  • Keep team compliant with security protocols and appearance standards.

Porter

Alliance
New York, NY
06.2013 - 02.2016
  • Washed and spot-cleaned furniture, blackboards, mirrors, wastebaskets and garbage cans, office machines and ashtrays
  • Polished furniture and metal fixtures
  • Dusted and mopped all hard surfaces
  • Gathered and emptied trash and recycling bins.

Courier

Less Express
New York, NY
04.2006 - 05.2013
  • Completed a daily pre-trip inspection checklist before first delivery of the day.
  • Obtained signatures on all invoices and credits.
  • Handled merchandise in accordance with product handling standards.
  • Answered customer questions regarding shipments
  • Established long-term customer relationships through prompt and courteous service.

Security Officer

Explorer Investigation Agency
New York, NY
03.2003 - 01.2006
  • Security Officer New York, N Y Patrolled facility and served as general security presence and visible deterrent to crime and rule infractions.
  • Continuously monitored security cameras and fire, building and alarm systems
  • Checked passes and credentials of persons seeking to enter property.

Education

Diploma - Business Administration / Accounting

Bushwick High School
Brooklyn, NY
01.1996

Skills

    • Active shooter training
    • Security Team Management
    • Skilled in Conflict Resolution
    • Employee Performance Evaluation
      • Physical Restraint Training
      • Security Personnel Training
      • Staff Management
      • CCTV Monitoring

Certification

  • CPR
  • First Aide
  • Security
  • De-Escalation and Restraint

Timeline

Security Supervisor, Front Desk Officer

Harlem Children's Zone
05.2016 - Current

Porter

Alliance
06.2013 - 02.2016

Courier

Less Express
04.2006 - 05.2013

Security Officer

Explorer Investigation Agency
03.2003 - 01.2006

Diploma - Business Administration / Accounting

Bushwick High School
Charles Ponder