Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles Pool

West Valley City,UT

Summary

Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete.

Overview

24
24
years of professional experience

Work History

Warehouse Worker Package Handler

UPS
06.2023 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 110 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Streamlined receiving process to minimize idle time, carefully inspecting and sorting incoming shipments.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Assembled pallets and crates for secure transportation of materials.

WAREHOUSE ASSOCIATE

OLIVE AND COCOA LLC
01.2008 - 06.2023
  • Responsibilities include shipping and receiving, branding products for major corporations, scheduled deliveries, and standard warehouse preps.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.

DRIVER/SALES

WESTERN HYDRO CORPORTATION
01.2007 - 01.2008
  • Handled customer's questions, and complaints, with the highest degree of courtesy and professionalism
  • Established and maintained good relations with WHC customers, by providing courteous, efficient, and professional delivery service in a safe and timely manner
  • Loaded/unloaded trucks, routing, preparing, and wrapping palletized freight, placed sales calls daily to customer other general office duties.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

SHIFT MANAGER/EMPLOYEE TRAINER

MCDONALDS
01.2001 - 01.2008
  • Trained new employees, conducted interviews, and assisted with hiring, Balanced store books and supervised money transactions between employees and customers, help coordinating employees’ schedules, as well as closing the store and making night deposits.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.


Education

CULINARY ARTS CERTIFCIATION -

College OF DUPAGE
01.2001

HIGH SCHOOL DIPLOMA -

GLENBARD NORTH HIGH SCHOOL
01.1997

Skills

  • Packaging and Labeling
  • Shipping and receiving
  • Forklift
  • Truck loading and unloading
  • Warehouse Logistics
  • Heavy Equipment Operation
  • Safety Training
  • Production
  • Management skills
  • Basic computer skills
  • Inventory Management
  • Customer Service
  • Problem-solving abilities
  • Data Entry
  • Customer Relations

Timeline

Warehouse Worker Package Handler

UPS
06.2023 - Current

WAREHOUSE ASSOCIATE

OLIVE AND COCOA LLC
01.2008 - 06.2023

DRIVER/SALES

WESTERN HYDRO CORPORTATION
01.2007 - 01.2008

SHIFT MANAGER/EMPLOYEE TRAINER

MCDONALDS
01.2001 - 01.2008

CULINARY ARTS CERTIFCIATION -

College OF DUPAGE

HIGH SCHOOL DIPLOMA -

GLENBARD NORTH HIGH SCHOOL

Similar Profiles

CREATE PROFILE
Charles Pool