Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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Charles Postle

Moundsville,WV

Summary

Proven leader in customer-focused environments, I enhanced service quality and efficiency at Safety-Kleen, driving repeat business through exceptional communication and problem-solving skills. Skilled in maintenance and CDL driving, I consistently improved client satisfaction and operational productivity, fostering strong relationships and a culture of safety and teamwork.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Sales and Service Representatives

Safety-Kleen
10.2017 - Current
  • Drive 32ft. box truck with 6 speed automatic transmission and air brakes.
  • Coordinated timely replacement of cleaning fluids efficiently.
  • Communicated details of services rendered and showcased additional offerings.
  • Cleared job locations of both hazardous and safe materials.
  • Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
  • Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.

Maintenance Technician

Millennium Housing LTD
09.2016 - 09.2017
  • Maintained optimal condition of apartment units by addressing repair needs.
  • Completed aesthetic improvements on external grounds.
  • Conducted thorough removal of snow and ice during winter seasons, prioritizing resident safety.

Delivery Driver

CGI Gasses
06.2015 - 04.2016
  • Drove 48ft. tractor and trailer with 13 speed manual transmission and air brakes as well as 32ft.stake bed truck with 5 speed manual transmission and air brakes. 2300 gallon bobtail truck with 5 speed manual transmission and air brakes to haul liquid propane gas for customer on site.delivery.
  • Delivered compressed gas cylinders to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Maintained strong relationships with clients through proactive communication and personalized service.

Underground Coal Miner

GMS Mine Repair
10.2014 - 05.2015
  • Ensured compliance with federal regulations, maintaining accurate records of ventilation plans and methane testing results.
  • Increased overall mine productivity through the efficient operation of longwall shearer machines during coal extraction processes.
  • Strengthened teamwork among crew members through effective communication and collaboration during mining tasks.
  • Fostered a culture of safety awareness through regular participation in safety meetings and training sessions with fellow miners.
  • Supported training initiatives for new hires, sharing industry knowledge and best practices to promote a skilled workforce.
  • Facilitated the safe evacuation of personnel in emergency situations, adhering to established protocols and procedures.
  • Executed safe and efficient installation of steel sets in collaboration with an eight-member mining team.

Service Representative

Lincare Home Oxygen And Respiratory Systems
09.2012 - 10.2014
  • Maintained productivity and quality standards at all times.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Accepted payments and updated accounts with latest information.
  • Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
  • Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
  • Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.

Owner Operator of Handyman Company

Self Employed
08.2001 - 09.2014
  • Increased profitability, optimizing resource allocation and reducing expenses.
  • Expanded client base with targeted outreach and relationship-building efforts.
  • Streamlined operations to improve efficiency and customer satisfaction.
  • Managed daily operations to ensure smooth business functioning.
  • Elevated customer experience with personalized service approaches.
  • Cultivated a positive work environment with open communication and support.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Consulted with customers to assess needs and propose optimal solutions.

Education

Certificate - Class A CDL

All State Career Center
Elm Grove WV.
09.2016

Associate Of Applied Science - Respiratory Care

West Virginia Northern Community College
Wheeling, WV
05.2010

High School Diploma - General Studies

John Marshal High School
Glen Dale WV
05.1986

Skills

  • Customer Service
  • Communication
  • Maintenance
  • CDL Driver
  • Trainer

Affiliations

Department of West Virginia Marine Corps League, Jones, Woolin, O’Brien Detachment 771 Wheeling West Virginia.

Marshall County Swim Club


Boy Scouts of America

Certification

Class A CDL

Timeline

Sales and Service Representatives

Safety-Kleen
10.2017 - Current

Maintenance Technician

Millennium Housing LTD
09.2016 - 09.2017

Delivery Driver

CGI Gasses
06.2015 - 04.2016

Underground Coal Miner

GMS Mine Repair
10.2014 - 05.2015

Service Representative

Lincare Home Oxygen And Respiratory Systems
09.2012 - 10.2014

Owner Operator of Handyman Company

Self Employed
08.2001 - 09.2014

Class A CDL

Certificate - Class A CDL

All State Career Center

Associate Of Applied Science - Respiratory Care

West Virginia Northern Community College

High School Diploma - General Studies

John Marshal High School
Charles Postle