Charles Postle
Moundsville,WV
Summary
Proven leader in customer-focused environments, I enhanced service quality and efficiency at Safety-Kleen, driving repeat business through exceptional communication and problem-solving skills. Skilled in maintenance and CDL driving, I consistently improved client satisfaction and operational productivity, fostering strong relationships and a culture of safety and teamwork.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sales and Service Representatives
Safety-Kleen
10.2017 - Current
- Drive 32ft. box truck with 6 speed automatic transmission and air brakes.
- Coordinated timely replacement of cleaning fluids efficiently.
- Communicated details of services rendered and showcased additional offerings.
- Cleared job locations of both hazardous and safe materials.
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
Maintenance Technician
Millennium Housing LTD
09.2016 - 09.2017
- Maintained optimal condition of apartment units by addressing repair needs.
- Completed aesthetic improvements on external grounds.
- Conducted thorough removal of snow and ice during winter seasons, prioritizing resident safety.
Delivery Driver
CGI Gasses
06.2015 - 04.2016
- Drove 48ft. tractor and trailer with 13 speed manual transmission and air brakes as well as 32ft.stake bed truck with 5 speed manual transmission and air brakes. 2300 gallon bobtail truck with 5 speed manual transmission and air brakes to haul liquid propane gas for customer on site.delivery.
- Delivered compressed gas cylinders to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
Underground Coal Miner
GMS Mine Repair
10.2014 - 05.2015
- Ensured compliance with federal regulations, maintaining accurate records of ventilation plans and methane testing results.
- Increased overall mine productivity through the efficient operation of longwall shearer machines during coal extraction processes.
- Strengthened teamwork among crew members through effective communication and collaboration during mining tasks.
- Fostered a culture of safety awareness through regular participation in safety meetings and training sessions with fellow miners.
- Supported training initiatives for new hires, sharing industry knowledge and best practices to promote a skilled workforce.
- Facilitated the safe evacuation of personnel in emergency situations, adhering to established protocols and procedures.
- Executed safe and efficient installation of steel sets in collaboration with an eight-member mining team.
Service Representative
Lincare Home Oxygen And Respiratory Systems
09.2012 - 10.2014
- Maintained productivity and quality standards at all times.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Accepted payments and updated accounts with latest information.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
- Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
Owner Operator of Handyman Company
Self Employed
08.2001 - 09.2014
- Increased profitability, optimizing resource allocation and reducing expenses.
- Expanded client base with targeted outreach and relationship-building efforts.
- Streamlined operations to improve efficiency and customer satisfaction.
- Managed daily operations to ensure smooth business functioning.
- Elevated customer experience with personalized service approaches.
- Cultivated a positive work environment with open communication and support.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Certificate - Class A CDL
All State Career Center
Elm Grove WV. 09.2016
Associate Of Applied Science - Respiratory Care
West Virginia Northern Community College
Wheeling, WV05.2010
High School Diploma - General Studies
John Marshal High School
Glen Dale WV05.1986
Skills
- Customer Service
- Communication
- Maintenance
- CDL Driver
- Trainer
Affiliations
Department of West Virginia Marine Corps League, Jones, Woolin, O’Brien Detachment 771 Wheeling West Virginia.
Marshall County Swim Club
Boy Scouts of America
Certification
Class A CDL
Timeline
Sales and Service Representatives
Safety-Kleen
10.2017 - Current
Maintenance Technician
Millennium Housing LTD
09.2016 - 09.2017
Delivery Driver
CGI Gasses
06.2015 - 04.2016
Underground Coal Miner
GMS Mine Repair
10.2014 - 05.2015
Service Representative
Lincare Home Oxygen And Respiratory Systems
09.2012 - 10.2014
Owner Operator of Handyman Company
Self Employed
08.2001 - 09.2014
Class A CDL
Certificate - Class A CDL
All State Career Center
Associate Of Applied Science - Respiratory Care
West Virginia Northern Community College
High School Diploma - General Studies
John Marshal High School
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