Charles Postle
Moundsville,WV
Summary
Proven leader in customer-focused environments, I enhanced service quality and efficiency at Safety-Kleen, driving repeat business through exceptional communication and problem-solving skills. Skilled in maintenance and CDL driving, I consistently improved client satisfaction and operational productivity, fostering strong relationships and a culture of safety and teamwork.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sales and Service Representatives
Safety-Kleen
Wheeling, WV
10.2017 - Current
- Drive 32ft. box truck with 6 speed automatic transmission and air brakes.
- Coordinated timely replacement of cleaning fluids efficiently.
- Communicated details of services rendered and showcased additional offerings.
- Cleared job locations of both hazardous and safe materials.
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
Maintenance Technician
Millennium Housing LTD
Wheeling, WV
09.2016 - 09.2017
- Maintained optimal condition of apartment units by addressing repair needs.
- Completed aesthetic improvements on external grounds.
- Conducted thorough removal of snow and ice during winter seasons, prioritizing resident safety.
Delivery Driver
CGI Gasses
Washington, PA
06.2015 - 04.2016
- Drove 48ft. tractor and trailer with 13 speed manual transmission and air brakes as well as 32ft.stake bed truck with 5 speed manual transmission and air brakes. 2300 gallon bobtail truck with 5 speed manual transmission and air brakes to haul liquid propane gas for customer on site.delivery.
- Delivered compressed gas cylinders to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
Underground Coal Miner
GMS Mine Repair
Waynesboro, PA
10.2014 - 05.2015
- Ensured compliance with federal regulations, maintaining accurate records of ventilation plans and methane testing results.
- Increased overall mine productivity through the efficient operation of longwall shearer machines during coal extraction processes.
- Strengthened teamwork among crew members through effective communication and collaboration during mining tasks.
- Fostered a culture of safety awareness through regular participation in safety meetings and training sessions with fellow miners.
- Supported training initiatives for new hires, sharing industry knowledge and best practices to promote a skilled workforce.
- Facilitated the safe evacuation of personnel in emergency situations, adhering to established protocols and procedures.
- Executed safe and efficient installation of steel sets in collaboration with an eight-member mining team.
Service Representative
Lincare Home Oxygen And Respiratory Systems
Wheeling, WV
09.2012 - 10.2014
- Maintained productivity and quality standards at all times.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Accepted payments and updated accounts with latest information.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
- Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
Owner Operator of Handyman Company
Self Employed
Moundsville, WV
08.2001 - 09.2014
- Increased profitability, optimizing resource allocation and reducing expenses.
- Expanded client base with targeted outreach and relationship-building efforts.
- Streamlined operations to improve efficiency and customer satisfaction.
- Managed daily operations to ensure smooth business functioning.
- Elevated customer experience with personalized service approaches.
- Cultivated a positive work environment with open communication and support.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Certificate - Class A CDL
All State Career Center
Elm Grove WV. 09.2016
Associate Of Applied Science - Respiratory Care
West Virginia Northern Community College
Wheeling, WV05.2010
High School Diploma - General Studies
John Marshal High School
Glen Dale WV05.1986
Skills
- Customer Service
- Communication
- Maintenance
- CDL Driver
- Trainer
Affiliations
Department of West Virginia Marine Corps League, Jones, Woolin, O’Brien Detachment 771 Wheeling West Virginia.
Marshall County Swim Club
Boy Scouts of America
Certification
Class A CDL
Timeline
Sales and Service Representatives
Safety-Kleen
10.2017 - Current
Maintenance Technician
Millennium Housing LTD
09.2016 - 09.2017
Delivery Driver
CGI Gasses
06.2015 - 04.2016
Underground Coal Miner
GMS Mine Repair
10.2014 - 05.2015
Service Representative
Lincare Home Oxygen And Respiratory Systems
09.2012 - 10.2014
Owner Operator of Handyman Company
Self Employed
08.2001 - 09.2014
Certificate - Class A CDL
All State Career Center
Associate Of Applied Science - Respiratory Care
West Virginia Northern Community College
High School Diploma - General Studies
John Marshal High School
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