Charles Potter
Houston,TX
Summary
Versatile performer with expertise in engaging audiences across genres and a strong vocal range. Experienced in sales and technical support, delivering tailored solutions that enhance client satisfaction and understanding. Skilled in relationship management and technical problem-solving, utilizing a diverse educational background to strengthen customer engagement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Vocalist/Sales
In10city Ent.
Houston, US
01.2020 - Current
- Coordinated meetings with prospective clients to explore performance opportunities.
- Supported product sales during showcases, enhancing client engagement.
- Performed as lead vocalist at corporate events, weddings, and functions.
amazon delivery driver
drive llc
Houston, Texas
02.2020 - 01.2022
- Delivered packages across designated routes, ensuring on-time arrivals and customer satisfaction.
- Utilized GPS systems to optimize routes, effectively reducing delivery time and improving service reliability.
- Managed delivery documentation, including logs and receipts, enhancing accuracy in record-keeping.
- Conducted daily vehicle inspections for safety and maintenance prior to shifts.
Technical Support
T-mobile
01.2017 - 01.2019
- Managed complete sales process from prospecting to closing deals.
- Educated clients on product features and services, improving client understanding and engagement.
- Promoted and sold company products to diverse customers in a competitive marketplace.
- Searched for new accounts across various locations, contributing to customer base expansion.
- Updated customer information in paper records and digital databases to maintain accurate records.
Music Director
Boys & Girls Club of Brockton
Brockton
01.2014 - 01.2016
- Directed music initiatives fostering youth skill development and active involvement.
- Executed music recording programs enhancing skills in voice, music theory, and percussion.
- Facilitated teen programs at Boys & Girls Club, boosting engagement and participation.
Enrichment Teacher
Boston School District
Dorchester, US
06.2012 - 01.2016
- Provided end-user support to 3rd to 5th grade students at Mathers Elementary.
Conducted tailored individual and group sessions to address diverse learning needs.
Developed educational resources aimed at improving math comprehension among scholars.
Facilitated interactive learning experiences to boost student engagement in mathematics.
Assisted educators in effectively integrating technology into teaching methods.
Monitored progress and adapted support strategies based on student performance.
Collaborated with faculty to ensure alignment of support services with curriculum goals. - Designed engaging curriculum for diverse student groups.
- Facilitated hands-on learning experiences in various subjects.
- Collaborated with teachers to integrate enrichment activities.
Education
Associate's degree - Information Technology
MyComputerCareer.com-TechSkills
Sugar Land, TX01-2024
Music Education -
Berklee College of Music
Boston, MA08-2012
Diploma -
Thurgood Marshall High School
Missouri City, TX05-2008
Skills
- Music composition
- Music theory
- Audience engagement
- Event planning
- Event coordination
- Curriculum development
- Classroom management
- Microsoft Office expertise
- Time management
- Creative problem solving
- Organizational skills
- Customer service
Certification
- CompTIA A+
Assessments
- Work style: Reliability, Proficient, 09/22
- Management & leadership skills: Impact & influence, Proficient, 07/22
- Technical support: Customer situations, Proficient, 08/23
- Sales skills, Proficient, 07/22
- Technical support, Proficient, 08/23
Personal Information
- Willing to travel for work
- Authorized To Work: US for any employer
Timeline
amazon delivery driver
drive llc
02.2020 - 01.2022
Vocalist/Sales
In10city Ent.
01.2020 - Current
Technical Support
T-mobile
01.2017 - 01.2019
Music Director
Boys & Girls Club of Brockton
01.2014 - 01.2016
Enrichment Teacher
Boston School District
06.2012 - 01.2016
Associate's degree - Information Technology
MyComputerCareer.com-TechSkills
Music Education -
Berklee College of Music
Diploma -
Thurgood Marshall High School