Charles Potts
Customer Service Rep
Albuquerque,New Mexico
Summary
Reliable Attendant highly effective at managing multiple simultaneous tasks in busy environments. Keeps supplies stocked, areas cleared and hazards eliminated. Offering 20+ years of experience in Customer Relations, Reliable employee seeking part time Customer Relations position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service . Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Attendant
Wash Around The Clock
Albuquerque, NM
03.2020 - 04.2020
- Responded to customer requests efficiently and with knowledgeable assistance.
- Kept facilities clean, neat and organized to give areas professional and fresh appeal.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Replaced restroom supplies, sanitized counters and mopped.
- Removed safety hazards, soiled items and trash from customer areas.
- Responded to all customer inquiries thoroughly and professionally.
Private Caregiver
Aurora Potts
Albuquerque, NM
12.2014 - 09.2019
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Maintained clean, safe and well-organized patient environment.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Documented vitals, behaviors and medications in client medical records.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Developed rapport to create safe and trusting environment for care.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Administered medication as directed by physician.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted disabled clients to support independence and well-being.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Hairstylist
Fantastic Sams Cut & Color
Albuquerque, NM
06.2013 - 12.2014
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Mixed pigments and used proper techniques to achieve desired color.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Determined appropriate hair treatments based on conditions and textures.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Counted and documented opening and closing cash amounts daily.
- Organized sales area and work station to showcase products and boost sales.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Designed individualized plans to assist customers in healing damaged or dry hair.
- Permed, relaxed and bleached hair for customers daily.
Education
GED -
C.N.M
Albuquerque NM 03.2022
Cosmetology License - Cosmetology
Hollywood Beauty College
Albuquerque, NM06.1981
Skills
- Safety awareness
- Multi-line phone system
- Security procedures
- Cleaning procedures
- Guest relations
Timeline
Attendant
Wash Around The Clock
03.2020 - 04.2020
Private Caregiver
Aurora Potts
12.2014 - 09.2019
Hairstylist
Fantastic Sams Cut & Color
06.2013 - 12.2014
GED -
C.N.M
Cosmetology License - Cosmetology
Hollywood Beauty College
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