Charles Primo
Travel Edge, Worldview Travel
WELLFORD,SC
1
Certification
40
years of professional experience
Dynamic Senior Travel Consultant with a proven track record at Travel Edge, excelling in client relationship building and expert itinerary planning. Enhanced customer satisfaction through innovative travel solutions and meticulous logistics management, driving a 20% increase in repeat business. Adept at navigating complex travel needs while delivering exceptional service and fostering client loyalty.
Work History
Senior Travel Consultant
17 Years 4 Months- Assisted clients in creating personalized travel itineraries aligned with preferences and budgets.
- Organized logistics for intricate travel plans, covering flights, accommodations, and ground transport.
- Addressed client questions and concerns promptly, boosting customer satisfaction.
- Performed market analysis to uncover new travel trends and insights on destinations.
Corporate Travel Manager
22 Years 8 Months- Managed corporate travel programs, optimizing vendor contracts and agreements.
- Developed and implemented travel policies to enhance compliance and efficiency.
- Coordinated logistics for executive travel, ensuring seamless itineraries and accommodations.
- Analyzed travel data to identify trends, driving cost-saving initiatives and process improvements.
Education
- Travel And Hospitality
Skills
Exceptional customer service
Strong salesmanship
Training and mentoring
Time management mastery
Creativity and innovation
Complex Problem-solving
Expert itinerary planning
GDS systems expertise
Cross-cultural design
Travel industry trends
Client relationship building
Travel research
Retail sales
Hotel accommodations
Itineraries
Client relations
High volume environments
Itinerary planning
Regulations and compliance
Client consultations
Executive travel
Cultural awareness
Team oversight
Social media
Administrative tasks
Company guidelines and procedures
Global destinations
Regulatory compliance
Reservations management
Travel arrangements
Overseas tours
Special needs travelers
Company branding
Service promotion
Locale research
Logistics support
Client amenities
Currency exchange resources
Leisure travel
Client networking
Geography
Credit card payments
Sales negotiations
Travel packages
Itinerary development
Air travel coordination
Ground transportation planning
Customs requirements
International reservations
Teamwork and collaboration
Hotel reservations
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking Abilities
Reliability
Excellent communication
Critical thinking
Organizational skills
Active listening
Effective communication
Adaptability and flexibility
Verbal and written communication
Decision-making
Cash handling
Detail-oriented
Reservations booking
Relationship building
Health and safety
Travel bookings processes
International and domestic travel
Self motivation
Accurate documentation
Conflict resolution
Employee training
Certification
Southeastern Travel Academy for Travel and Hospitality, Marriott Hotels Outstanding Agent certification, Cunard Cruise International Professional Agent Certification and Viking River Cruise Professional Agent Certification.
Timeline
Senior Travel Consultant
Travel Edge, Worldview Travel
08.2008 - 12.2025Read More
Corporate Travel Manager
Option One Mortgage
12.1985 - 08.2008Read More
Southeastern Travel Academy
from Travel And Hospitality
Read More