Charles Profit
Marietta,US
Summary
With a proven track record at UPS, excelling in streamlining operations and enhancing team performance. With expertise in warehouse operations and staff management, coupled with a knack for strategic planning, has significantly reduced turnover by fostering a positive work environment. Being adept at leveraging both hard and soft skills to achieve and surpass objectives. Accomplished manager with extensive stock reception, processing and disposition skills. Developed robust channels to source quality products and raw materials during high-demand periods. Detail-oriented record keeper and gifted team leader.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Preload Supervisor
UPS
10.2023 - 05.2024
- Mentored new hires on company policies and procedures, ensuring successful integration into the team and adherence to best practices from day one.
- Streamlined package handling procedures for faster processing and reduced turnaround time.
- Reduced employee turnover by cultivating a positive work environment and addressing staff concerns in a timely manner.
- Initiated cost-saving measures by identifying inefficiencies within the facility''s operations and implementing solutions that reduced overhead without compromising quality or timeliness of deliveries.
Fulfillment Manager
Lowe's Companies, Inc.
02.2023 - 11.2023
- Arrange for disposal of surplus materials
- Participate in the development of specifications for equipment, products or substitute materials
- Maintain records of goods ordered and received
- Administer online purchasing systems
- Review purchase order claims and contracts for conformance to company policy
Project Manager
Atlanta's REAL Builders
06.2016 - 02.2023
- Manage Multiple Commercial/ Residential projects
- Ensure projects are meeting budget and timeline expectations
- Proficient in general contracting and construction procedures
- Managed multiple projects and subcontractors for completion based on state inspection standards
Customer Service Manager
AT&T Inc.
10.2013 - 06.2016
- Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies
- Interpret and communicate work procedures and company policies to staff
- Resolve customer complaints or answer customers' questions regarding policies and procedures
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
- Keep informed of provisions of labor-management agreements and their effects on departmental operations
- Develop work schedules according to budgets and workloads
- Recruit, interview, and select employees
- Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria
- Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services
Customer Service Manager
Alorica Inc.
01.2010 - 10.2013
- Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies
- Interpret and communicate work procedures and company policies to staff
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
- Develop or update procedures, policies, or standards
- Recruit, interview, and select employees
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management
- Make recommendations to management concerning such issues as staffing decisions or procedural changes
- Train or instruct employees in job duties or company policies or arrange for training to be provided
Education
Bachelor of Science - Business Administration and Management
University of Tennessee At Chattanooga
Chattanooga, TN01.2008
Skills
- Shipping and receiving
- Warehouse Operations
- Standard Operating Procedures
- Incident Investigation
- Time Management
- Verbal and written communication
- Staff Management
- Strategic Planning
- Project planning and development
- Subcontractor Management
- Estimating
- Microsoft Dynamics 365
Certification
- SHRM Certified Professional (SHRM-CP) - Society for Human Resource Management.
Timeline
Preload Supervisor
UPS
10.2023 - 05.2024
Fulfillment Manager
Lowe's Companies, Inc.
02.2023 - 11.2023
Project Manager
Atlanta's REAL Builders
06.2016 - 02.2023
Customer Service Manager
AT&T Inc.
10.2013 - 06.2016
Customer Service Manager
Alorica Inc.
01.2010 - 10.2013
Bachelor of Science - Business Administration and Management
University of Tennessee At Chattanooga
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