CHARLES PROVENZANO III
Elmhurst,IL
Summary
Results-focused manager skilled at motivating others toward common goals. Successfully managed a team at SeatGeek, overseeing the inventory of SeatGeekIQ, an AI-driven marketplace tool. Efficiently listed thousands of tickets and generated maximum lift on primary tickets for partners and promoters.
Overview
13
13
years of professional experience
Work History
Manager Trading Operations, SeatGeekIQ
SeatGeek
02.2022 - 02.2025
- Optimized partner inventory to ensure hassle free listing and sales on various marketplaces
- Procured business with various promoters/shows/franchises and onboarded their inventory to the SeatGeekIQ platform
- Oversaw a BPO team that processed SeatGeeks returns and refunds to list and recoup and incurred losses
- Overhauled processes to streamline work flow and get tickets to market in 1 hour or less
- Ran the Swaps program that was the industries only customer return program
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Supervisor of Operations - Procurement
Insight Enterprises
11.2020 - 02.2021
- Responsible for driving operational responsibilities by constantly evaluating processes, procedures, and systems
- Maintains open lines of communication with other departments to ensure confidence and enhance the relationships within Insight
- Plan, supervise and coordinate personnel and processes within the operations area of Client Solutions
- Work with vendors to procure inventory and allocation for orders to ship to clients in a timely manner
- Help with the sales team's requests to remedy issues and keep maintain client satisfaction
Operations Manager
Vivid Seats
11.2018 - 04.2020
- Oversaw all operational aspects of department, including procurement, account management, partnerships, inventory, and fulfillment of more than $40 million in product
- Managed 10 full-time employees and four remote contractors, forecasting workloads to maintain continuity through each busy season and ensure a seamless transition of duties
- Worked with partners to obtain proper inventory allotments throughout each season
- Helped to develop programs to integrate ticket inventory across all platforms and marketplaces
- Developed a formal cross team functionality process within the department to ensure every manager was focused on the same goals
Inventory Manager
Vivid Seats
11.2014 - 11.2018
- Managed inventory team, ensuring all ticket orders were processed and invoiced, troubleshooting any issues for quick resolution
- Proactively accounted for all purchased inventory to ensure timely delivery
- Optimized ticket listings through electronic conversions and instant transfers to promote increased marketability and sales among last-minute buyers
- Facilitated in-person ticket distribution to top clients at high-profile events like the Super Bowl
- Maintained sufficient inventory levels to meet customer demands at all times.
Pricing Analyst
Vivid Seats
08.2013 - 11.2014
- Analyzed market trends to optimize inventory ROI to achieve minimum of 20%
- Monitored sports and entertainment industry news for impact on ticket sales and prices
- Reacted quickly to volatile ticket market regardless of the time, place, or situation
Sales Associate
Vivid Seats
03.2013 - 08.2013
- Maintained successful conversion sales rate of 62%-plus
- Built trusting relationships with clients to create a steady base for future sales opportunities
- Took initiative to learn about upcoming events in sporting and entertainment
- Evaluated competitive landscape to understand market value and customer expectations, sharing market insights with colleagues including newer hires learning the business
- Recruited to join the Corporate team as Pricing Analyst within 6 months of hire
Athletic Facilities Manager
University of Chicago
11.2011 - 03.2013
- Managed equipment room for the university's 17 athletic teams, ensuring equipment was properly inventoried and prepared
- Collaborated with coaches and students to divide space and issue schedules for all department events, clubs, and intramural
- Managed staff of two union employees, writing daily work plans and managing assignment deadlines
- Supported management of special events, including McDonald's All-American Power Jam, NCAA tournaments, as well as other basketball and tennis tournaments
- Implemented and trained staff on the new Fusion Recreation Management software, which aided membership sales and streamlined the security entrance process for patrons
Education
BACHELOR OF ARTS - HISTORY
MARQUETTE UNIVERSITY
Milwaukee, WI01.2007
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Goal setting
- Strategic planning
- Operations management
- Cross-functional teamwork
Hobbies and Interests
- Sports (Marquette, New York Jets, New York Mets)
- Cooking
- Music
- Trivia
Core Experience Areas
- Operations
- Pricing Strategy
- Procurement
- Team Leadership
- Partnership Management
Timeline
Manager Trading Operations, SeatGeekIQ
SeatGeek
02.2022 - 02.2025
Supervisor of Operations - Procurement
Insight Enterprises
11.2020 - 02.2021
Operations Manager
Vivid Seats
11.2018 - 04.2020
Inventory Manager
Vivid Seats
11.2014 - 11.2018
Pricing Analyst
Vivid Seats
08.2013 - 11.2014
Sales Associate
Vivid Seats
03.2013 - 08.2013
Athletic Facilities Manager
University of Chicago
11.2011 - 03.2013
BACHELOR OF ARTS - HISTORY
MARQUETTE UNIVERSITY
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