Charles Pye

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Trained and motivated employees to perform daily business functions.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Established foundational processes for business operations.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.

• Trained servers on order management, food service quality and how to build rapport with guests.
• Welcomed and greeted guests before presenting special menu items to clients.
• Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
• Led team of servers to consistently meet customer service and sales targets.
• Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
• Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
• Completed daily procedure checklist and communicated changes to servers and kitchen staff.
• Liaised between servers and upper management to address issues and manage challenges.
• Monitored server performance and provided feedback to enhance server delivery.
• Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
• Enforced compliance with food safety and sanitation standards throughout restaurant.
• Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
• Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
• Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
• Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
• Optimized server configurations for improved performance, reliability, and costefficiency.
• Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
• Managed relationships with external vendors/partners effectively to ensure timely delivery of hardware/software resources required for supporting server infrastructure.

• Managed high volume dining periods with effective time management and strong multitasking abilities.
• Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
• Cultivated warm relationships with regular customers.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
• Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
• Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
• Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
• Observed servers to provide feedback and coaching in areas requiring improvement.
• Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
• Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
• Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
• Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Improved safety procedures to create safe working conditions for workers.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Defined clear targets and objectives and communicated to other team members.

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Understanding, customers needs, making sure employees comprehend the days work goals. Opening/inventory. Scheduling, budgets, setting up meeting. Keeping the peace and working with everyone to keep drama down

Understanding, customers needs, making sure employees comprehend the days work goals. Opening/inventory. Scheduling, budgets, setting up meeting. Keeping the peace and working with everyone to keep drama down