Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Charles Quartey

Operations manager
Neptune City,NJ

Summary

Dedicated, flexible and reliable professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience

Work History

Overnight Operations Coach

Walmart
Neptune City, NJ
07.2021 - Current
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Maintained cleanliness and organization of various departments , working closely with employees to systemize tasks.
  • Delegated daily tasks to employees, streamlining daily progress and efficiency.
  • Promoted positive customer experience through day-to-day supervision and management of store operations.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Provided exceptional customer service to customers, increasing customer loyalty and satisfaction.
  • Scheduled employees for available shifts, taking into account customer traffic and employee strengths.
  • Supervised 50+ employees on a give shift, overseeing efficiency and timely execution of assigned tasks.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Eased team transitions and new employee orientation through effective training and development.
  • Interacted well with Team leads and customers to build connections and nurture relationships.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Managed daily operations of the organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised daily operations of multi-million dollar store operations.
  • Managed, trained and motivated Team Leads and stocking associates to continuously improve knowledge and abilities in area of work.

Assistant Manager

Walmart
Howell , NJ
06.2016 - 07.2021
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.

Zone Merchandise Supervisor

Walmart
Neptune City, NJ
05.2011 - 06.2016
  • Coordinated with customers and designed various store décor plans and provided upgrades.
  • Managed all general orders and special assignments for business.
  • Evaluated each account for compliance with merchandising standards.
  • Monitored ad signboards for department and cleaned displays on Timeframe basis.
  • Monitored and maintained sales and profit trends and ensured merchandising and overall presentation in assigned areas meet company expectations and standards.
  • Arranged consistent shelves, bins and racks at both sales floor and backroom locations by following established planograms.
  • Oversaw inventory counts each inventory year to maintain stock records and account for shrinkage.
  • Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Mentored new sales associates to contribute to store's positive culture.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Submitted reports to senior management to aid in business decision-making and planning.

Overnight Stock Associate

Walmart
Neptune , NJ
07.2010 - 06.2011
  • Unloaded arriving product stock and moved to store display areas.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
  • Met incoming trucks and used forklifts to move pallets to staging areas.
  • Checked for outdated and overripe grocery items and removed from inventory.

Education

Certificate In Anarlytics Foundation - Post Graduate Program in Data Analytics.

Simplilearn Solutions Inc.
201 Spear Street, Suite 1100, San Francisco, CA,
09.2022

Bachelor Of Science In Business Administration - Business Administration

Southern New Hampshire University
Hooksett, NH
02.2022

Deferred - Business Administration in Accounting.

Kean University
Union, NJ
05.2008

Deferred - Sociology Major, Economics Minor

University of Ghana
Accra-Ghana
05.2005

Skills

  • Originality and Creativity
  • Sales Tracking
  • Finance and Accounting Oversight
  • Performance Monitoring and Evaluation
  • Program Optimization
  • Operational Planning
  • Records Organization and Management
  • Employee Performance Evaluations
  • Root Cause Analysis
  • Operations and Logistics
  • Business Leadership
  • Department Oversight
  • Problem Anticipation and Resolution
  • Performance Metric
  • Job Assignments
  • Trainer Coaching
  • Money Handling
  • Desktops, Laptops and Mobile Devices
  • Inventory Tracking and Management

Timeline

Overnight Operations Coach

Walmart
07.2021 - Current

Assistant Manager

Walmart
06.2016 - 07.2021

Zone Merchandise Supervisor

Walmart
05.2011 - 06.2016

Overnight Stock Associate

Walmart
07.2010 - 06.2011

Certificate In Anarlytics Foundation - Post Graduate Program in Data Analytics.

Simplilearn Solutions Inc.

Bachelor Of Science In Business Administration - Business Administration

Southern New Hampshire University

Deferred - Business Administration in Accounting.

Kean University

Deferred - Sociology Major, Economics Minor

University of Ghana

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Charles QuarteyOperations manager