Charles Quast

-Prepare reports for clinicians, utilizing Excel macros, analytical skills, and experience to make reviewing reports more meaningful, focused and accurate.

-Review clinical claims data to predict, analyze and support validate healthcare spend for stoploss marketing, laser reviews and budget projections for clients.

-Subject matter expert for complex claims unit for mental health, leveraging education, clinical experience and insights to train clinicians on diagnoses, course of treatment, and cost of average services.

-Work with a wide variety of people to ensure deliverables were submitted on time, complete and useful for teams on different series.

-Identified trends in clinical data to inform stop loss teams and client service teams of high dollar members.

Completed mental health assessments for clients diagnosed with severe and persistent mental illness.

-Trained new counselors in how to assess clients to provide an accurate diagnosis, treatment plan, and focus of care.

-Managed a caseload of therapy clients, ranging from adolescents, to adults.

-Provided mental health therapy in a wide variety of treatment modalities, including cognitive behavioral therapy, solution focused therapy.

- Selected to provide therapy to women dealing with mental health, homelessness and family issues.

- Trained new counselors on policies and procedures related to the company, and state regulations on care and conduct of counselors.

-Developed effective programming for clients with cognitive, physical and emotional disabilities.

-Developed interview questions for potential staff tailored to the specific programs they would be working on.

-Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.

-Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.

-Designed program implementation and maintenance plan.

-Maintained detailed program documentation, in accordance with state reporting and retention guidelines.