Shameka Johnson
Phoenix,AZ
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Randstad Temp Agency
Wells Fargo Fraud Analyst
Phoenix, AZ
05.2023 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with data entry projects, ensuring accuracy and timely completion of essential documents for multiple employers.
Fraud Specialist
Bank Of America
Phoenix, AZ
02.2019 - 01.2023
- Worked in a call centre environment communicated with customers over the phone via inbound/outbound calls to gather information related to suspicious transactions taking 90-150 calls a day
- Engaged with Bank of America customers via phone calls to address their concerns regarding potential frauds
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
- Evaluated customer data to identify and prevent fraudulent activities
- Developed and implemented procedures to detect and prevent fraud
- Analyzed large amounts of data to find patterns of fraud and anomalies
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
Advanced Patient Care Technician
Inovalon
Phoenix, AZ
09.2016 - 04.2019
- Worked in a call centre environment communicated with customers and answered 150-200 calls patient assistance calls, assessed needs, and offered qualified support
- Answered patient assistance calls, assessed needs, and offered qualified support
- Reconciled statements with patient records
- Worked with outside entities to resolve issues with billing, claims and payments
- Electronically submitted bills according to compliance guidelines
- Contacted patients after insurance was calculated to obtain payments
- Posted payments and processed refunds.
Front End Medical Risk Receptionist
Tempe University of Arizona Cancer Center
Phoenix, AZ
02.2016 - 07.2016
- Verified insurance coverage and obtained pre-authorizations
- Confirmed patient appointments day before scheduled
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy
- Followed up with patients to reschedule missed appointments
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Patient Scheduler Veterans
Tri West
Tempe, AZ
08.2015 - 02.2016
- Verified insurance coverage and obtained pre-authorizations
- Confirmed patient appointments day before scheduled
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy
- Followed up with patients to reschedule missed appointments
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information during the scheduling process.
- Maintained accurate patient records, updating contact information and insurance details as needed.
- Utilized electronic health record systems effectively to manage patient appointments and minimize scheduling errors.
- Followed up with patients to reschedule missed appointments.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Education
No Degree - Medical Assistance Certificated
Everest College
Chicago, IL09.2007
High School Diploma -
Hyde Park High School
05.2004
Skills
- Client Relations Skills
- Credit Card Fraud
- Outbound Calls
- Dispute Resolution
- Fraud Investigations
- Customer Satisfaction
- Telephone Etiquette
- Data Analysis
- Customer Inquiries
- MS Office Suite
- Patient Services
- Information Protection
- Appointment Scheduling
- Inpatient Care
- Medical History Documentation
Timeline
Randstad Temp Agency
Wells Fargo Fraud Analyst
05.2023 - 01.2024
Fraud Specialist
Bank Of America
02.2019 - 01.2023
Advanced Patient Care Technician
Inovalon
09.2016 - 04.2019
Front End Medical Risk Receptionist
Tempe University of Arizona Cancer Center
02.2016 - 07.2016
Patient Scheduler Veterans
Tri West
08.2015 - 02.2016
No Degree - Medical Assistance Certificated
Everest College
High School Diploma -
Hyde Park High School
Employmentgap - Reason
Seeking employment