Charles Ram
Midland
Summary
Dynamic optical supervisor with proven leadership at Costco, enhancing team engagement and customer satisfaction. Skilled in vendor management and insurance verification, I effectively guided staff to exceed sales goals while fostering a collaborative environment. Committed to training and development, I consistently improved operational efficiency and patient experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Optical Supervisor at New Location
Costco
06.2025 - Current
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Communicated with buyers, vendors, and optical operations to ensure a smooth operation of business.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Collaborated with store manager to plan staff schedules and determine hiring needs.
- Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
Supervisor in Training
Costco
03.2025 - 05.2025
- Assisted in leading each shift by delegating duties and assigning specific tasks to numerous employees.
- Directed and supervised staff members to engage in sales, inventory management, cash receipt reconciliation and customer service requirements.
- Partnered with management to coach, discipline and manage employees.
- Built highly productive teams through team building, clear communication and ongoing coaching.
- Created sales reports for management staff, using data from reports to create sales forecasts.
Licensed Optician
Costco
08.2020 - 05.2025
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
Hearing Aid Assistant
Costco
07.2025 - Current
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Assisted in cleaning hearing aids while hearing exams were being conducted.
- Assisted in scheduling clients, documenting troubleshooting sessions, and tracking inventory.
Education
Associate of Business Administration - Accounting And Finance
University of Texas At Arlington
Arlington, TXSkills
- Team leadership
- Customer service
- Training and development
- Adaptability and flexibility
- Self motivation
- Customer relationship management
- Vendor management
- Inventory management
- Insurance verification
Certification
- ABO License - 2022-Present
- NCLE License - 2022-Present
- SIT Training
Timeline
Hearing Aid Assistant
Costco
07.2025 - Current
Optical Supervisor at New Location
Costco
06.2025 - Current
Supervisor in Training
Costco
03.2025 - 05.2025
Licensed Optician
Costco
08.2020 - 05.2025
Associate of Business Administration - Accounting And Finance
University of Texas At Arlington
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