Charles Ramirez

Account Manager

service uniform

San Antonio, TX

06.2014 - 03.2025

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Presented product features and advantages to potential customers during sales meetings.
Renewed existing accounts by building relationships with clients.
Analyzed client data and identified opportunities for growth.
Drafted proposals outlining services, costs, and benefits for prospective customers.
Established strong relationships with decision-makers and influencers within client organizations.
Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Developed strategies to increase revenue from existing accounts.
Implemented customer feedback mechanisms to gather insights and improve service delivery.
Identified customer needs by asking questions and advising on best solutions.
Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
Prepared monthly financial statements for each account.
Utilized problem-solving skills when dealing with difficult customers.
Drove sales of company products and services by meeting with customers using strategic and organized approach.
Addressed customer questions and concerns regarding products and services.
De-escalated customer interactions by providing alternative solutions to issues.
Resolved customer complaints in a timely manner.
Monitored industry trends and made recommendations for changes in strategy accordingly.
Monitored competitor activities in order to stay ahead of the competition.
Developed and maintained relationships with key accounts to ensure customer satisfaction.
Developed and implemented account plans to increase revenue and market share within designated sectors.
Coordinated with logistics teams to ensure timely delivery of products to customers.
Supported the operations of more than 150 firms through technical expertise.