CHARLES RAMPONE
STONY BROOK,NY
Summary
Dynamic Operations Manager with a proven track record at DBA Transportation, excelling in strategic team guidance and operational streamlining. Enhanced customer satisfaction through effective problem resolution and developed high-performing teams, achieving significant improvements in performance outcomes and employee retention. Skilled in process optimization and fostering a collaborative work environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operations Manager
DBA Transportation
Bohemia, NY
10.2016 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Assisted in recruiting, hiring and training of team members.
Operations Manager
Adelwerth Bus
Eastport, NY
09.2009 - 08.2020
- Studied with senior staff to develop deep understanding of team processes and full operational activities.
- Handled administrative and data entry work for staff.
- Promoted a positive work environment by being proactive in addressing concerns, offering assistance, and maintaining open lines of communication with colleagues.
- Assisted in the preparation of reports highlighting operational successes and areas requiring further attention or improvement
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
Sales Manager
RAMP Chevrolet/Hummer
Port Jefferson Station, NY
08.2004 - 09.2009
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales process with the integration of CRM tools, resulting in improved lead tracking and follow-up procedures.
- Enhanced customer satisfaction levels by providing exceptional service and addressing concerns promptly.
- Maintained high standards of professionalism by enforcing ethical business practices among all staff members involved in sales transactions.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Education
Bachelor of Arts - Business Management
Gettysburg College
Gettysburg, PA11-2004
High School Diploma -
The Stony Brook School
Stony Brook06-1999
Skills
- Effective problem resolution
- Strategic team guidance
- Process optimization expertise
- Service excellence
- Operational streamlining
- Team development
- Employee supervision
- Collaborative decision-making
Certification
Article 19A Certified Examiner
Timeline
Operations Manager
DBA Transportation
10.2016 - Current
Operations Manager
Adelwerth Bus
09.2009 - 08.2020
Sales Manager
RAMP Chevrolet/Hummer
08.2004 - 09.2009
Bachelor of Arts - Business Management
Gettysburg College
High School Diploma -
The Stony Brook School