Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CHARLES RAMPONE

STONY BROOK,NY

Summary

Dynamic Operations Manager with a proven track record at DBA Transportation, excelling in strategic team guidance and operational streamlining. Enhanced customer satisfaction through effective problem resolution and developed high-performing teams, achieving significant improvements in performance outcomes and employee retention. Skilled in process optimization and fostering a collaborative work environment.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Operations Manager

DBA Transportation
10.2016 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Assisted in recruiting, hiring and training of team members.

Operations Manager

Adelwerth Bus
09.2009 - 08.2020
  • Studied with senior staff to develop deep understanding of team processes and full operational activities.
  • Handled administrative and data entry work for staff.
  • Promoted a positive work environment by being proactive in addressing concerns, offering assistance, and maintaining open lines of communication with colleagues.
  • Assisted in the preparation of reports highlighting operational successes and areas requiring further attention or improvement
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.

Sales Manager

RAMP Chevrolet/Hummer
08.2004 - 09.2009
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Streamlined sales process with the integration of CRM tools, resulting in improved lead tracking and follow-up procedures.
  • Enhanced customer satisfaction levels by providing exceptional service and addressing concerns promptly.
  • Maintained high standards of professionalism by enforcing ethical business practices among all staff members involved in sales transactions.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Education

Bachelor of Arts - Business Management

Gettysburg College
Gettysburg, PA
11-2004

High School Diploma -

The Stony Brook School
Stony Brook
06-1999

Skills

  • Effective problem resolution
  • Strategic team guidance
  • Process optimization expertise
  • Service excellence
  • Operational streamlining
  • Team development
  • Employee supervision
  • Collaborative decision-making

Certification

Article 19A Certified Examiner

Timeline

Operations Manager

DBA Transportation
10.2016 - Current

Operations Manager

Adelwerth Bus
09.2009 - 08.2020

Sales Manager

RAMP Chevrolet/Hummer
08.2004 - 09.2009

Bachelor of Arts - Business Management

Gettysburg College

High School Diploma -

The Stony Brook School

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