Charles Randall

• Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
• Performed troubleshooting and maintenance of eClinicalWorks (eCW) EHR application.
• Work closely with eCW techs to provide and resolve cases for bugs and end user issues that required assistance from eCW vendor.
• Apply patches and updates to eCW using APU tool.
• Document end user issues and processes of resolution.
• Used Microsoft SQL Server Management Studio to run simple queries when troubleshooting system slowness issues, simple kill commands for large reports, and name changes/updates.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Configured IIS on internal server to host an intranet website for employees.
• Configured and deployed WordPress based intranet.
• Work with Marketing team to troubleshoot WordPress plugins, issues, and update HTML, CSS, and PHP code to fit business requirements.
• Configured and deployed WordPress based public patient facing website.
• Work with Marketing team to troubleshoot plugins and make changes to HTML, CSS, and PHP code to properly display and improve usability of website.
• Created and maintained documentation for troubleshooting and maintaining both intranet and website.
• Developed an urgent care wait timer feature for the website using JavaScript, PHP, MySql, and XML.
• Developed an internal inventory control application using HTML, CSS, JavaScript, SQL, and PHP.

Other Achievements : Researched and deployed solution to providing improved patient care with an offline EKG procedure to allow EKGs to be performed when the rest of the system was down.

• Provided Tier 1 IT troubleshooting and support to end users in a Citrix Environment.
• Configured and deployed hardware, devices, and software to set up work stations for employees.
• Created user accounts and granted system permissions for users in Active Directory
• Imaging and configuring of laptops and other personal devices including iPads
• Use of Desktop Director to remote into user sessions for troubleshooting and assisting with questions and issues.
• Assist users in understanding issues and resolutions in a non-technical easy to understand way.
• Worked closely with Engineering team to troubleshoot phone, port, and eCW EHR software issues.
• Basic troubleshooting of eCW EHR software.
• Create and maintain IT workflows and documentation,