Charles Rasmussen
Imperial
Summary
Retail professional with a proven track record in staff hiring and training. Expertise in improving customer service and optimizing operations to increase sales. Demonstrated success in implementing safety protocols while upholding service excellence. Committed to achieving high standards and contributing to community well-being.
Overview
43
43
years of professional experience
Work History
Store Manager/District Manager
Dollar General
Borrego Springs
10.2015 - 02.2025
- Managed daily store operations, ensuring compliance with company policies and safety regulations.
- Supervised staff scheduling and training, enhancing team effectiveness and service quality.
- Coordinated inventory management, streamlining stock replenishment processes to minimize loss.
- Monitored sales trends, adjusting stock levels to meet demand efficiently.
- Trained new employees on procedures and customer service standards for optimal performance.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
- Conducted regular audits to uphold cleanliness and organization standards in store.
- Balanced sales, reconciled cash, and made bank deposits during opening and closing duties.
Store Manager
Food 4 Less
El Centro
01.2003 - 05.2015
- Oversaw daily store operations while ensuring adherence to safety standards and policies.
- Trained and managed staff to deliver exceptional customer service experiences.
- Monitored and tracked inventory levels, coordinating timely restocking efforts.
- Conducted regular meetings to communicate updates and align team goals.
- Promptly addressed customer inquiries and complaints to maintain satisfaction.
- Worked collaboratively with team members to meet store objectives.
- Implemented process improvements to enhance workplace safety and productivity.
- Reviewed financial performance metrics to evaluate success against goals.
Key Management
Food 4 Less
Indio
10.2000 - 01.2003
- Managed daily store operations, ensuring efficient functioning and adherence to standards.
- Trained and supervised staff to enhance customer service skills and product knowledge.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Boosted sales through strategic merchandising and consistent restocking of high-demand items.
- Monitored and motivated front-line staff to achieve retail targets set by senior management.
- Maintained safe working environment by enforcing safety policies and procedures.
- Completed comprehensive opening, closing, and shift change processes each day.
- Identified solutions to minimize issues and resolve problems effectively.
Independent Distributor
Independent - Desert Eagle Distributing
Phoenix
05.1998 - 09.2000
- Streamlined inventory management and organized stock for timely distribution.
- Communicated with suppliers to ensure product availability and maintain quality standards.
- Coordinated logistics and transportation for efficient client deliveries.
- Processed orders using inventory management software, enhancing operational efficiency.
- Cultivated strong client relationships to identify and address specific needs.
- Monitored stock levels and placed timely orders with suppliers.
- Maintained accurate records of customer orders, invoices, and delivery schedules.
- Developed strategies to increase sales and identified new business opportunities.
Store Manager/Category Buyer
Drug Emporium
Scottsdale
01.1996 - 05.1998
- Managed daily store operations, ensuring efficient customer service delivery.
- Trained and supervised staff on store policies and procedures to maintain compliance.
- Implemented promotional displays to maximize product visibility and sales impact.
- Handled customer inquiries, resolving issues swiftly to enhance satisfaction.
- Collaborated with vendors for optimal product selection and timely ordering.
- Monitored inventory levels to prevent stockouts and minimize loss effectively.
- Negotiated contracts with suppliers, securing favorable pricing and terms.
- Analyzed market trends to inform strategic purchasing decisions.
Key Management/Store Manager
Smiths Food & Drug
Moreno Valley
01.1990 - 01.1996
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Supervised staff scheduling and delegated tasks to enhance workflow efficiency.
- Trained new employees on procedures and customer service standards to improve performance.
- Monitored inventory levels and coordinated restocking with suppliers to prevent shortages.
- Assisted customers with inquiries and resolved issues to promote satisfaction.
- Conducted regular inspections to uphold store cleanliness and organization.
- Collaborated with regional management on sales strategies and merchandising initiatives.
- Created weekly work schedules for personnel, optimizing labor resources.
Nightcrew Clerk
Luckys Market
Palm Desert
01.1987 - 01.1989
- Stocked shelves with products, adhering to layout and inventory guidelines.
- Assisted customers in locating products and delivering accurate information.
- Maintained cleanliness and organization of work areas and sales floors.
- Collaborated with team members to manage inventory and replenish supplies.
- Ensured compliance with safety protocols during nightly operations.
- Organized work environment to enhance operational efficiency.
Key Management
Vons
La Quinta
01.1982 - 01.1987
- Managed daily store operations to ensure efficiency and customer satisfaction.
- Oversaw cash handling and reconciliation for precise financial management.
- Trained new staff on policies, procedures, and customer service excellence.
- Assisted in inventory management by monitoring stock levels and placing orders.
- Handled customer inquiries and resolved issues to improve shopping experiences.
- Collaborated with team members to implement promotional displays and marketing strategies.
- Ensured compliance with safety protocols and store policies for a secure environment.
- Assigned tasks to associates, reviewed timesheets, and enforced company regulations.
Skills
- Staff training and development
- Customer service excellence
- Inventory control
- Effective communication
- Organizational culture enhancement
- Leadership and team building
- Performance management
- Employee retention strategies
- Operations management
Training, Awards & Acomplishment
With being in Retail Management basically my entire life, I have attended numerous training seminars which has made me the well rounded Leader I've become. Awards & Accomplishment, I have always strived to be the best in what I do. In doing so, I've always been a top performer in almost every measurable category. Take great pride in myself & others I influenced.
Timeline
Store Manager/District Manager
Dollar General
10.2015 - 02.2025
Store Manager
Food 4 Less
01.2003 - 05.2015
Key Management
Food 4 Less
10.2000 - 01.2003
Independent Distributor
Independent - Desert Eagle Distributing
05.1998 - 09.2000
Store Manager/Category Buyer
Drug Emporium
01.1996 - 05.1998
Key Management/Store Manager
Smiths Food & Drug
01.1990 - 01.1996
Nightcrew Clerk
Luckys Market
01.1987 - 01.1989
Key Management
Vons
01.1982 - 01.1987
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