Charles Ray
Alex,OK
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
HVAC-R Service Technician
Milton Frank Plumbing & Cooling
Spring, TX
04.2015 - 01.2019
- Attended employee meetings and training to learn about new techniques, trends and technologies.
- Presented job proposals for service repair or new units for new and existing customers.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Drafted pre-task plans and JSAs.
- Provided technical support to customers regarding operation and maintenance of their heating and cooling systems.
- Explained proper use and care instructions to customers after completing a repair or installation job.
- Reviewed work orders and discussed with supervisors.
- Communicated with clients during service calls for top-quality customer service.
- Verified that the installation site was suitable for the type of system being installed.
- Created estimates for customers regarding cost of repair or replacement services for their HVAC-R systems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
Education
High School Diploma -
Magnolia High School
Magnolia, TX05-2008
Selling Skills And Sales Operations
Weldon Long Sales Academy
Houston, TXSkills
- Calm Under Pressure
- Excellent Communication
- Relationship Building
- Problem-Solving
- Leadership
- Verbal Communication
- Organization and Time Management
- Social Perceptiveness
References
References available upon request.
Timeline
HVAC-R Service Technician
Milton Frank Plumbing & Cooling
04.2015 - 01.2019
High School Diploma -
Magnolia High School
Selling Skills And Sales Operations
Weldon Long Sales Academy
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