Charles Reid
Lake Arrowhead,CA
Summary
Versatile and results-driven professional with a robust background in the hospitality and marine industries, notably at Germaine Marine. Excelled in guest relations management and food handling skills, enhancing customer satisfaction and operational efficiency. Demonstrated prowess in mentoring peers and streamlining processes, significantly contributing to team success and environmental compliance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Marine Technician
Germaine Marine
11.2020 - Current
- Completed diagnosis and repairs of marine engines and drive transmissions.
- Contributed to a clean marine environment by ensuring compliance with environmental regulations for waste disposal and pollution prevention measures.
- Assisted in training new marine technicians in various aspects of vessel maintenance procedures to ensure optimal team performance.
- Maintained certifications and professional knowledge through participation in specialized training courses and workshops.
Waiter
Hortencias At The Cliffhanger
06.2020 - 10.2020
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Pizza Maker
Lake Arrowhead Pizza Deli
06.2019 - 10.2020
- Prepared dough from scratch using old world recipe and added toppings, cheese and sauce for unique pies.
- Guided prepared items into oven precisely to prevent skin burns and cooked at specific temperatures and times.
- Oversaw inventory and restocked ingredients following First-In First Out (FIFO) method to minimize spoilage.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Sent order information to kitchen using computer system and giving verbal instructions about customers' special requests and needs to other staff.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Performed cash register operations by applying coupons, giving customer totals and handling cash and credit card payments.
- Safely operated pizza oven and other kitchen equipment to protect all team members from harm and equipment from damage.
Restaurant Busser
The Grill Lake Arrowhead
08.2017 - 02.2018
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships and support positive work environment.
- Worked well in diverse team settings by partnering with others to complete tasks.
Taco Bar Cook
Papaguyos
05.2015 - 08.2017
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Increased customer satisfaction by resolving wrong order issues.
Education
Vocational - Marine
Marine Mechanics Institute
Orlando, FL04-2020
High School Diploma -
Rim Of The World Senior High School
Lake Arrowhead, CA06.2019
Skills
- Guest relations management
- Marine electronics installation
- Electrical troubleshooting
- Steering system repair
- To-Go Order Preparation
- Guest relations
- Menu presentation
- Cash handling
- Outboard motor repair
- Propulsion system overhaul
Accomplishments
- Resolved product issue through consumer testing.
- Achieved happy customers by completing diagnostics with accuracy and efficiency.
- Achieved happy customers by introducing diacom for hidden broken wires and other issues.
- Certified in Supra/Moomba marine vessels
- Certified in Diacom Marine Diagnostics
Certification
Supra/Moomba Marine vessels
Diacom marine diagnostics
Timeline
Marine Technician
Germaine Marine
11.2020 - Current
Waiter
Hortencias At The Cliffhanger
06.2020 - 10.2020
Pizza Maker
Lake Arrowhead Pizza Deli
06.2019 - 10.2020
Restaurant Busser
The Grill Lake Arrowhead
08.2017 - 02.2018
Taco Bar Cook
Papaguyos
05.2015 - 08.2017
Supra/Moomba Marine vessels
Diacom marine diagnostics
Vocational - Marine
Marine Mechanics Institute
High School Diploma -
Rim Of The World Senior High School
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