Charles Richardson

Goal-oriented Customer Service Administrator with 5+ years of experience. Detail-focused and driven to help employees succeed in meeting and exceeding on their goals. Charming Customer Service Administrator skilled in communication and collaboration for best-in-class service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Mentor of the Year with Helping Urban Beloit, High School Basketball Team, Insurance producer/health/personal lines/Accident &health or sickness, Handled customer inquiries, achieving high satisfaction and resolving issues promptly, enhancing customer loyalty., Maintained internal and external accounts with accuracy, ensuring timely updates and financial integrity., Supported sales teams, contributing to increased sales and customer retention through effective service., Managed inbound and outbound service, improving response times and overall service quality., Supervised team members, boosting productivity and fostering a collaborative work environment., Trained over 50 staff in optimal customer service techniques, significantly reducing issue resolution times., Analyzed customer interaction data to refine service processes, increasing efficiency., Community Feed for Preachers Standing in the GAP 2001-present, Goodwill Thrift Store volunteer 2006 Christmas, Adopt -A- Highway (cleaning of inner city streets) Summer 2008, Proficient with Microsoft Word and Excel, Power Point, Research and Internet., CPR Certified