Charles Riley
Tucson,AZ
Summary
Dynamic Operations Manager with a proven track record at Walmart, excelling in team leadership and operational efficiency. Spearheaded process improvements that streamlined operations, enhancing customer satisfaction and increasing profit margins. Skilled in inventory management and conflict resolution, fostering a positive work environment that boosted employee retention and performance outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
Walmart
03.2010 - Current
- Assisted in daily operations to ensure smooth workflow and efficiency.
- Supported team members by learning and applying operational procedures effectively.
- Trained on inventory management systems to maintain accurate stock levels.
- Participated in safety training sessions to uphold workplace standards.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Gathered feedback from staff to identify areas for operational improvement.
- Observed and documented best practices for future reference and training purposes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Education
Basic
Cholla High
Tucson, AZ05.1995
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Operational efficiency
- Operations monitoring
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Inventory management
- Management
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Goal setting
- Interpersonal communication
- Inventory control
- Workflow optimization
- Strategic planning
- Project leadership
- Schedule management
- Performance management
- Regulatory compliance
- Process improvements
- Onboarding and orientation
- Delegation
- Invoice processing
- Conflict mediation
- Customer retention
- Retail operations management
- Work flow planning
- Incidents management
- Risk management
- Budget development and management
- Performance reporting
Certification
National Registry of Food Safety Professionals, Sertified Food Safety Manager
Timeline
Operations Manager
Walmart
03.2010 - Current
Basic
Cholla High
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