Charles Rimmer
Tyler,TX
Summary
Diligent professional with many years of experience maintaining seamless business operations. Smoothly monitors procedures to maximize quality and efficiency while balancing objectives with operational requirements. Exceptional skills in communication, leadership and morale building. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Warranty Manager
Yamaha, Inc-Skeeter Boats
Kilgore, TX
08.2023 - Present
- Facilitated communication between customer service and other internal teams when resolving issues arising from defective products covered by a manufacturer's warrantee policy.
- Coordinated with internal departments such as sales, marketing, and engineering on matters relating to warranties.
- Conducted research into new technologies that could improve the efficiency of the warranty process.
- Tracked data related to returns, repairs, replacements, and credits for reporting purposes.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed business performance data and forecasted business results for upper management.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Produced thorough, accurate and timely reports of project activities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Maintained records of all product warranties and associated documentation.
- Compiled monthly reports on warranty performance metrics for senior management review.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
Training Supervisor
Yamaha Motor Co-Skeeter Boat
Kilgore, TX
08.2018 - 08.2023
- Organized team-building activities to motivate staff members and improve morale.
- Monitored compliance with all safety regulations during training sessions.
- Delivered presentations on topics such as communication skills, problem solving strategies, and goal setting techniques.
- Evaluated effectiveness of existing training programs and recommended changes as needed.
- Assisted with onboarding process by providing orientation materials to new hires.
- Analyzed personnel needs to determine types of training necessary for optimal performance.
- Maintained records of attendance at all trainings and provided feedback to department managers regarding employee participation levels.
- Assisted in designing course curriculums that met organizational objectives while adhering to industry standards.
- Provided guidance and support to staff in the areas of customer service, sales, and marketing.
- Created detailed reports outlining progress of each employee's development.
- Conducted regular assessments of employee performance to identify areas needing improvement.
- Coordinated the scheduling of classes, workshops, and other training initiatives.
- Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
- Identified and communicated to management regarding areas needing additional training.
- Incorporated new curriculum to meet changing needs.
- Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
- Met with company and department leaders to gather information for new training courses.
- Conveyed current policy, procedure and compliance information to employees.
- Implemented variety of skills to equip and enable employees to bring their best to work every day.
- Completed evaluations of new employees to determine strengths and customize training.
- Managed training calendars to inform participants of upcoming training session topics and dates.
- Supported onboarding of new employees by hosting orientation sessions.
- Acted as a liaison between employees and management to communicate training needs and outcomes.
- Facilitated engaging and informative training sessions for both new hires and existing staff.
- Collaborated with department heads to tailor training programs to specific job roles and functions.
- Promoted a culture of continuous learning and improvement within the organization.
- Analyzed feedback from training participants to make improvements to future programs.
- Facilitated team-building exercises to enhance workplace collaboration and morale.
- Developed metrics and reporting systems to measure training impact on employee performance.
- Designed and implemented comprehensive training programs to meet organizational needs.
- Maintained up-to-date knowledge of training trends, developments, and best practices.
- Ensured compliance with industry-specific training requirements and certifications.
- Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs.
- Led training classes and recorded instruction for later use.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
- Mentored team members to succeed and advance within department and company.
Team Captain/Assembly Line Manager
Yamaha Motor Co-Skeeter Boat
Kilgore, TX
08.2006 - 08.2018
- Monitored progress of team objectives, identified potential issues and addressed them in a timely manner.
- Led team meetings, discussed and delegated tasks to individual team members.
- Conducted performance reviews with each member of the team to identify areas of improvement or growth opportunities.
- Provided feedback and coaching to help develop skillsets among individual members of the team.
- Maintained open lines of communication between the team and management.
- Coordinated resources across multiple teams in order to meet deadlines.
- Provided guidance and support to ensure that all team members were working together efficiently.
- Participated in regular check-ins with senior leadership regarding overall progress being made by the entire organization.
- Motivated the entire team by creating a positive environment where everyone felt valued and appreciated.
- Analyzed data related to past projects in order to make better informed decisions about future initiatives.
- Assisted with developing strategies for completing projects on time and within budget parameters.
- Encouraged creative thinking among the team to generate innovative ideas for problem solving.
- Facilitated conflict resolution among team members when necessary.
- Developed and implemented a comprehensive fitness regimen tailored to team needs, resulting in decreased injury rates.
- Led team through rigorous daily training sessions, improving overall performance metrics.
- Facilitated weekly team meetings to discuss strategies, performance improvements, and address concerns.
- Controlled labor resources by reviewing time-off requests and creating staff work schedules.
- Developed and enforced a code of conduct for team members, promoting discipline, respect, and sportsmanship.
- Oversaw employee training, coaching, and performance evaluations.
- Managed the distribution and maintenance of team equipment, ensuring all members had necessary resources for optimal performance.
- Supported and mentored junior team members to promote collaboration and improve collective expertise.
- Participated in community events to bring positive attention to organization.
- Conducted regular inspections of the assembly line area for any potential hazards or risks.
- Coordinated with other departments to ensure timely delivery of components used in the assembly process.
- Supervised a team of 15-20 workers in the assembly line department.
- Coordinated with other departments to ensure smooth workflow between stages of production process.
- Identified cost savings opportunities through better utilization of resources such as labor or materials.
- Monitored the assembly line operations to ensure that quality standards were met.
- Developed and implemented new policies and procedures to improve production efficiency.
Education
High School Diploma -
John Tyler High School
Tyler, TX06-1988
Skills
- Self Motivation
- Managing Operations and Efficiency
- Organizational Skills
- Training and Development
- Reliability
- Continuous Improvement
- Analytical Thinking
- Team Leadership
- Team Management
Accomplishments
- Facilitated training program; Met ISO Certification in 2022 for Yamaha Co, INC
Certification
- Franklin Covey Management Foundations Program "Six Critical Practices for Leading a Team"-2021
Life Skills
- All facets of construction including faux finishing parade homes and building family home.
- Motorcycle Sales
- U.S.P.F. Judge
References
References available upon request.
Timeline
Warranty Manager
Yamaha, Inc-Skeeter Boats
08.2023 - Present
Training Supervisor
Yamaha Motor Co-Skeeter Boat
08.2018 - 08.2023
Team Captain/Assembly Line Manager
Yamaha Motor Co-Skeeter Boat
08.2006 - 08.2018
High School Diploma -
John Tyler High School
- Franklin Covey Management Foundations Program "Six Critical Practices for Leading a Team"-2021
Similar Profiles
Nicklaus BrownNicklaus Brown
Assembly Line Worker at Yamaha Jet BoatsAssembly Line Worker at Yamaha Jet Boats
Savannah BieberSavannah Bieber
Supervisor / Waitress at Skeeter BarnesSupervisor / Waitress at Skeeter Barnes
Emily BasyeEmily Basye
Contract Administrator at Skeeter Emergency VehiclesContract Administrator at Skeeter Emergency Vehicles