Charles Rinard

• Expert at fixing things that are broken
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Maintained energy and enthusiasm in fast-paced environment.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Evaluated employee performance and coached and trained to improve weak areas.
• Worked with management team to implement proper division of responsibilities.
• Conducted site surveys to validate customer's infrastructure deliverables.
• Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data and VoIP.

Utility contractor providing a variety of services to the cable television, and telecommunications industry. This included engineering, design, installation, and maintenance for all phases of inside and outside voice, video and data networks.

• Responsibilities:
• Hire, manage and train employees; schedule work for crews; ensure employees follow rules, practices and policies and schedules are met on time
• Overseeing daily operations
• Directed projects according to schedule and quality demands.
• Review paperwork, such as dailies, timecards, billing, etc to ensure accuracy
• Perform pre and post inspection of jobs, pre-survey work and place one calls; ensure work is complete and cleanup is done
• Assist crews as needed
• Represent company with customers, subcontractors, vendors, property owners, utilities, etc
• Maintain and move equipment
• Ensure all corporate policies and procedures are followed and contribute to company strategies and plans
• Process all in house and sub crew timesheets
• This includes corrections and printing any timesheets received from our sub-contractors
• Go over time sheets and match it up with print and redline print along way
• Work with warehouse managers to make sure we are doing everything we need to keep jobs flowing.
• Safety Responsibilities:
• Responsible for safety on his or her jobsite; including all employees for Company and any other employers near jobsite
• Ensure that Company Safety and Loss Control Program is followed on each jobsite under their supervision and that there are no unsafe conditions or acts at each jobsite
• Ensure that necessary safety equipment is available and is in proper working order at each jobsite under their supervision and that employees are trained in safe procedures related to their job
• Conduct periodic safety inspections, gate checks and Job Safety Observations (JSO) at each jobsite
• Investigate all accidents and complete accident report in Intel Lex within 4 hours occurrence of accident/incident
• Conduct weekly safety meetings with all employees

• Perform customer drop installations, reconnects and disconnects, additional outlets, service upgrades/downgrades from ta customer's premise equipment
• Follow safe work practices and local ordinances, in order to provide voice, video, data, and advanced MOCA/Wi-Fi services to customer
• Troubleshoots drop from tap to customer's premise equipment as required to repair or restore customer's service
• Perform customer wiring/home networking solutions Use test equipment to analyze and isolate service problems
• Good working knowledge of alternative premises installation architectures, such as FTTH & PON Perform full FTTH installation and service
• Participate in rotating on-call schedule
• Performed routine preventive maintenance to ensure that building systems operated efficiently
• Provided outstanding customer service
• Tested fiber optic cables and documented results
• Built splice cases to enclose exposed transmission lines
• Spliced, bonded, ground and terminated cables
• Performed repairs on severed fiber cables to restore to complete functionality
• Responded to service requests during and after business hours
• Worked closely with network administrators and server engineers to deliver quality service
• Worked with many customers to understand needs and provided best service possible.

• Engineering new fiber upgrades for ATT, Verizon, Suddenlink and CenturyLink
• Project Managing overseeing construction crews
• Installation of ADTRAN equipment Ta5000s, 1148s and 1248s
• Installing cable racks at Central offices and cell sites for CenturyLink and Suddenlink throughout United States
• Worked closely with design and manufacturing teams to build proprietary process equipment within aggressive cost and time constraints.
• Reviewed project goals and objectives on monthly basis with project manager and design team
• Created Bills of Materials (BOM) and certifications
• Checked design compliance with product specifications and standards requirements
• Performed on-site field surveys and wrote technical narratives to document processes and design changes
• Verified construction documentation conformed to quality assurance standards and client requirements
• Drafted 2D and 3D designs, using hand drawings and AutoCAD software
• Pole Load Analysis